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Customer Service Agent
3 weeks ago
As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents are the first to greet our customers to guide and assist them with the ticketing, routing, trip planning, baggage check-in process and gate boarding.
Responsibilities:- Greet customers to guide and assist them in the lobby with the check-in process.
- Use a computer to sell, print, and reissue tickets.
- Manage the check-in process, assist and support Business Partner's agents in their assigned roles.
- Practice safety-conscious behaviors in all operational processes and procedures.
- Display a positive attitude inside and outside of work.
- Possess strong listening and communication skills to identify customer needs and provide directions appropriately.
- Embrace diverse people, thinking, and styles.
- Act as a Complaint Resolution Official (CRO) to assist customers in situations related to discrimination, accommodations, or services for customers with disabilities.
- Engage with customers and create 'Moments that Delight.'
- Assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, and managing the boarding process.
- Manage the gate and boarding processes, assisting and supporting Business Partner's agents in their assigned roles.
- Positively impact customers' use of airport technology to ensure a better, faster, and friendlier airport experience.
- Efficiently coordinate and monitor all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
