Customer Service Agent

4 days ago


Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents are the first to greet our customers to guide and assist them with the ticketing, routing, trip planning, baggage check-in process and gate boarding.

Responsibilities:
  • Greet customers to guide and assist them in the lobby with the check-in process.
  • Use a computer to sell, print, and reissue tickets.
  • Manage the check-in process, assist and support Business Partner's agents in their assigned roles.
  • Practice safety-conscious behaviors in all operational processes and procedures.
  • Display a positive attitude inside and outside of work.
  • Possess strong listening and communication skills to identify customer needs and provide directions appropriately.
  • Embrace diverse people, thinking, and styles.
  • Act as a Complaint Resolution Official (CRO) to assist customers in situations related to discrimination, accommodations, or services for customers with disabilities.
  • Engage with customers and create 'Moments that Delight.'
  • Assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, and managing the boarding process.
  • Manage the gate and boarding processes, assisting and supporting Business Partner's agents in their assigned roles.
  • Positively impact customers' use of airport technology to ensure a better, faster, and friendlier airport experience.
  • Efficiently coordinate and monitor all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
#J-18808-Ljbffr

  • Copenhagen, Copenhagen, Denmark H&M Group Full time

    Danish or Norwegian speaking Customer Service Agent H&M Group, Copenhagen Municipality, Capital Region of Denmark, Denmark 4 days ago Be among the first 25 applicants Company Description H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    To support our Copenhagen head office, we are searching for a dedicated and experienced Customer Service Assistant who can take care of our Danish and international B2B customers and sales agents in a full-time capacity.As a Customer Service Assistant, you will be the first point of contact for our wholesale customers and play a central role in the process...


  • Copenhagen, Copenhagen, Denmark H&M Group Full time

    Danish or Norwegian Speaking Customer Service AgentWe are seeking a skilled and friendly Customer Service Agent to join our team at H&M Group in Copenhagen. As a representative of our brand, you will be the voice of H&M, providing exceptional guidance and inspiration to our customers.Key responsibilities include:Responding to customer inquiries via phone,...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    To backfill a maternity leave, we are searching for a dedicated and experienced Customer Service Assistant, who can take care of our Danish and international B2B customers and sales agents in a full-time capacity from our Copenhagen head office. As a Customer Service Assistant, you will be the first point of contact for our wholesale customers and you will...


  • Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

    Delivering outstanding customer service is at the heart of everything we do at Delta Air Lines, Inc. As a Customer Service Agent, you will play a vital role in demonstrating our commitment to our customers' satisfaction.About the Job:As a Customer Service Agent, you will be the first point of contact for our customers, guiding them through the check-in...


  • Copenhagen, Copenhagen, Denmark Delta Air Lines, Inc. Full time

    At Delta Air Lines, Inc., we strive to deliver exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you will be at the forefront of this effort, ensuring seamless and pleasant travel experiences for our valued customers.Responsibilities:We are seeking an individual with excellent communication skills to...


  • Copenhagen, Copenhagen, Denmark momondo Full time

    We are looking for a Travel Industry Support Agent to join our global customer support team at KAYAK Cambridge. Our company is part of Booking Holdings, the world's leading travel search engine, serving billions of travelers every year.About the RoleYou will be responsible for providing top-notch support to our customers, handling inquiries via various...

  • Front Office Agent

    16 hours ago


    Copenhagen, Copenhagen, Denmark 25hours Hotels Full time

    The 25hours Hotel Indre By has its home in the middle of the Scandinavian metropolis. Art and knowledge are at the forefront in an exciting combination, as the hotel housed a porcelain factory in the 19th century and was later used as a university building. The hotel is centrally located between the Round Tower and the Kobmagergade shopping street. We...


  • Copenhagen, Copenhagen, Denmark Wolt Full time

    We are seeking an Order Fulfillment Agent to join our Support team in Copenhagen, Denmark.The ideal candidate will have great communication skills, be able to work in a team-oriented environment, and be fluent in Danish language.Key responsibilities include supporting customers, courier partners, and venues via live chat and phone, ensuring delivery...


  • Copenhagen, Copenhagen, Denmark SKANDINAVISK Full time

    We are seeking a highly skilled and motivated Customer Service Assistant to join our team at SKANDINAVISK in Copenhagen. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth.In this role, you will be responsible for providing timely and effective support to our...


  • Copenhagen, Copenhagen, Denmark MAN Energy Solutions Full time

    Are you a freight forwarder or equivalent? Do you have a passion for using your skills in import, return and cross trade shipments, and do you have a desire to interact with many internal and external stakeholders? Can you maintain an overview of many ongoing cases while contributing to the development of tasks and the department? And, would you like to be...

  • Customer Sales

    3 days ago


    Copenhagen, Copenhagen, Denmark TUI AG Full time

    Location: København, DK, 1850 Workplace: Hybrid Type of contract: Permanent Working time: 10 Job ID: 131440 Join Our Team of Sales AgentsFlexible Work for Students studying on university level or equal higher education Are you a responsible and ambitious student looking for a flexible job in a great working environment? We are expanding our team of hourly...


  • Copenhagen, Copenhagen, Denmark Pandora AS Full time

    Key ResponsibilitiesLeading DSR Process: Manage the DSR operating model and processes, document and secure alignment across stakeholders, ensure adherence to service-level agreements on DSR requests, and support DSR agents in handling requests and addressing queries.Collaboration with Global Privacy Team: Futureproof our customer data privacy setup by...


  • Copenhagen, Copenhagen, Denmark Estate Sydhavnen Full time

    We are seeking a Customer Service Specialist to join our team at Estate Sydhavnen, where you will be responsible for delivering exceptional customer experiences.About the RoleThis is a fantastic opportunity for a customer-focused individual to join our team and make a real impact.Key ResponsibilitiesProvide prompt and professional responses to customer...


  • Copenhagen, Copenhagen, Denmark TD Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a frontline representative, you will be responsible for delivering exceptional customer experiences by performing a broad range of customer service transactions and providing information and advice on services, products, and...


  • Copenhagen, Copenhagen, Denmark 317 Elite Sales Team Part time

    We are seeking a skilled and motivated Customer Service Representative to join our 317 Elite Sales Team at Jægersborggade 57 and Jagtvej 3, Copenhagen. As a representative of our brand, you will provide exceptional service to customers, ensuring they have an engaging and memorable shopping experience.Key Responsibilities:Provide top-notch customer service,...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    We are seeking a highly motivated and organized Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in delivering exceptional customer service and ensuring their needs are met.The ideal candidate will have excellent communication skills, both written and verbal, and be able to handle...


  • Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

    Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us   The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...


  • Copenhagen, Copenhagen, Denmark 25hours Hotels Full time

    Join Our TeamWe're looking for a talented and enthusiastic individual to join our reception team at 25hours Hotel Indre By.As our Front Office Agent (m/f/d), you will be responsible for ensuring our guests have an exceptional experience from check-in to departure.You will work closely with our team to provide personalized service, manage front desk...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    RSGroup is seeking an experienced Customer Service Expert to support our growing customer base. As a Technical Support Engineer, you'll play a vital role in providing expert guidance on our products and services.Your key responsibilities will include:Providing exceptional customer service through phone, email, and live chat.Collaborating with suppliers,...