Regional Trust Professional

3 days ago


Copenhagen, Copenhagen, Denmark Wolt Full time
Role Overview

The Regional Trust and Safety Manager for Wolt's North region is a critical role that requires a unique blend of leadership, analytical, and operational skills. As a key member of the Trust and Safety team, you will be responsible for developing and executing an effective T&S strategy for the region, driving business growth while ensuring the highest level of safety for our customers, merchants, and couriers.

About the Role

We are seeking a seasoned professional with a strong background in trust and safety, operations, or a related field. The ideal candidate will have a proven track record of building and leading high-performing teams, developing and implementing strategic plans, and analyzing complex data to inform decision-making. You will work closely with cross-functional teams, including Support, Product, Policy, Comms, Legal, and others to drive business results and improve the overall customer experience.

Key Responsibilities
  • Develop and execute a regional T&S strategy that aligns with Wolt's global goals and objectives.
  • Build and lead a high-performing team of T&S professionals in the North region.
  • Analyze complex data to identify trends, risks, and opportunities, and develop recommendations to drive business growth and improvement.
  • Collaborate with cross-functional teams to develop and implement policies, processes, and procedures that support T&S goals and objectives.
  • Identify and mitigate risks associated with new initiatives and projects.
  • Stay up-to-date on industry trends and best practices in T&S, and apply this knowledge to inform decision-making and drive business results.

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