Regional Trust

3 days ago

Copenhagen, Copenhagen, Denmark Wolt Full time
Regional Trust & Safety Manager - North Region

Wolt Copenhagen Municipality, Capital Region of Denmark, Denmark

2 days ago Be among the first 25 applicants

Job Description

Trust and Safety focuses on proactively identifying, managing, and mitigating risks in real-time. The team also works hands-on to ensure swift, effective, and empathetic responses to incidents while continuously improving the safety of our platform. We take ownership of challenges and are relentless in finding practical solutions so that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods.

As the Regional Trust and Safety Manager for Wolt's North region, you'll take full ownership of understanding the top risks, identifying root causes, and rolling up your sleeves to solve issues in the region. You'll be responsible for developing and launching Controls (product, policies, processes) across the North region's 9 markets: Finland, Sweden, Estonia, Denmark, Latvia, Lithuania, Norway, and Iceland. You'll also serve as the go-to expert for escalations, balancing strategic direction with hands-on execution.

Our North region is where our "home" country is (Finland), and where a lot of regulatory and legal nuances are present. In order to be successful in this role, you'll need to be a proactive, independent, and determined individual with strong stakeholder management skills, grit, and creativity to get things done when faced with challenges. You will need to navigate ambiguity, manage competing priorities and step in personally when necessary to drive solutions forward. This could mean engaging directly with internal and external stakeholders, participating in operational fixes or resolving urgent escalations.

The ideal candidate is a natural leader who is just as comfortable setting strategy as they are jumping in to execute it. They have some experience in safety/risk management, preferably in consumer-facing businesses or technology platforms, and a passion for data-driven insights to make informed decisions. You must be comfortable working at both ends of the spectrum: building a regional T&S strategy and rolling up your sleeves to get things done

What you'll be doing:

  • Working hand-in-hand with the North Operations team to build and execute an effective T&S strategy for the region. This means being in the field, directly engaging with stakeholders and following through until resolutions have been achieved.
  • Collaborating with Support, Product, Policy, Comms, Legal, and other teams to plan and execute the work required to enable safe growth in the region.
  • Owning the North regional T&S strategy and roadmap, being accountable from concept building to the execution and success of the program.
  • Identifying gaps, risks and opportunities and understanding root causes for T&S incidents by conducting deep dives, leading investigations, and launching improvements to Wolt's controls in the region.
  • Working with Global T&S Program Managers to develop and improve policies, processes, and products to manage T&S risks and incidents in your region.
  • Establishing governance and forums to enable the program's execution.
  • Completing Safety investigations and deep dives.
  • Training and empowering regional teams in Trust and Safety topics, making sure they have the knowledge and resources to maintain best practices in daily operations.

Our humble expectations:

  • 4+ years of experience in Platform Operations, Strategy and Planning, Innovation, or Trust and Safety. The ideal candidate comes with expertise in Operations, Trust & Safety, Risk, and/or Fraud.
  • Strong analytical and problem-solving skills and the ability to work with data and quickly turn it into insights, recommendations and strategies.
  • Strong project/program management to drive consistent progress towards our goals. You know that a project or program can't be successful without proper scoping, planning, engagement, governance, and documentation.
  • Excellent people skills and the ability to motivate, communicate, and drive various stakeholders including our country teams, global functional teams, and our leadership.
  • An independent, problem-solving mindset and a preference for high-paced dynamic environments where you have an opportunity to step in and drive solutions without waiting for direction.
  • Grit, creativity, and determination to drive a program independently even when things get tough. If things get blocked, you'll need to find solutions or compromises to unblock them.
  • Experience in building out and scaling new processes, policies, and/or products.
  • Knowledge of the services we offer and genuine interest in Wolt and our industry.
  • You are living in or willing to reallocate to the North region main hubs (Helsinki, Copenhagen, Oslo, Stockholm, or Vilnius) and you're willing to travel between these locations as required.
  • You are able to work and communicate effectively in English.

Next Steps:

If you have any further questions about the position before submitting an application, you can turn to:

Laura Ilioaea - Talent Acquisition Partner

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.

About Wolt:

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt's products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt's mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We're About Getting Things Done. You'll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion:

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Software Development
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