Senior Client Success Manager Position

3 days ago


Copenhagen, Copenhagen, Denmark FE fundinfo Full time

At FE fundinfo, we are seeking a highly skilled Senior Client Success Manager to drive customer satisfaction and retention through strategic partnerships and innovative solutions.

Key Responsibilities:
  • Buil
  • d and maintain strong relationships with our Nordics clients, ensuring they maximise the benefits of our products and services.
  • Develop strategies to address low adoption and unsatisfied customers.
  • Lead regular service reviews with clients.
  • Collaborate with internal departments to stay updated on company services and resolve client issues.
  • Support product migrations and integrations for seamless transitions.

Our company culture values flexibility, collaboration, and continuous learning. We offer hybrid work options, team events, and opportunities for professional development. Our inclusive environment ensures every team member can thrive.

Requirements:
  • Proven customer success experience in financial services, partnering with complex clients across Nordics.
  • Customer-centric approach with excellent communication skills and ability to influence audiences.
  • Strong analytical skills to interpret client/business data commercially.
  • Able to identify improvement areas and drive change accordingly.


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