Customer Success Strategist

3 days ago


Copenhagen, Copenhagen, Denmark Pandektes Full time

Pandektes, a leading platform for legal information retrieval, is seeking an experienced Customer Success Manager to join its team.

About the Role

This is a unique opportunity to be part of a fast-growing startup and play a key role in shaping the future of customer success.

Key Responsibilities
  • Develop and implement customer success strategies to ensure smooth onboarding processes and continuous customer engagement.
  • Work closely with the Head of Operations and commercial team to scale customer success and improve current processes.
  • Collaborate with customers to understand their needs and provide tailored solutions.
Requirements
  • B2B customer success experience, preferably in the legal sector.
  • Excellent communication and data analysis skills.
  • Able to build trust and convey the value of a product.
  • Danish and/or German language skills are a plus.


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