Customer Success Strategist

4 days ago


Copenhagen, Copenhagen, Denmark GAN Integrity Solutions Full time
About the Role

We are seeking an experienced Customer Success Strategist to join our team. In this role, you will be responsible for driving commercial relationships with customers, delivering revenue targets, and providing exceptional customer service.

Main Responsibilities
  • Own the commercial relationship with customers to drive retention and generate upsell & cross-sell opportunities.
  • Deliver and exceed revenue targets by driving upsell & cross-sell opportunities within existing enterprise accounts.
  • Be a trusted advisor to customers, applying a consultative sales approach that focuses on understanding, analyzing, and solving customer challenges and delivering maximum value.
  • Develop and maintain long-term relationships with executive stakeholders for our customers.
  • Define our customers' roadmap requirements and plan how to accommodate those needs using our products.
  • Collaborate cross-functionally with Customer Success, Support, Marketing, Product, Engineering, and the Senior Leadership team to deliver long-term value for our customers.
Requirements
  • 5+ years of consultative results-based selling SaaS-based products to enterprise-level accounts (legal/compliance industry experience preferable).
  • A track record of retaining and expanding existing customer base - with a demonstrated ability to find, manage, and close high-level enterprise business in a complex sales environment.
  • Effective at building and maintaining a pipeline of opportunities.
  • A proven ability to assess business opportunities and build relationships with key stakeholders across an organization, including C-level executives, business sponsors, IT, and procurement.


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