Supply Chain Customer Service Team Lead

7 days ago


Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time
Job Description

We are seeking a skilled Supply Chain Customer Service Team Lead to join our Nordic Supply Chain team in Ørestad, Copenhagen.

Key Responsibilities:
  • People Development: Focus on developing and improving the capabilities of the 9 associates in the customer service team.
  • Liaison with Customers and Suppliers: Work closely with customers and suppliers to optimize customer satisfaction and maximize efficiency.
  • Local BPO of Order-to-Cash Process: Manage the local BPO of the Order-to-Cash process, attend meetings, and contribute to the International BPO network.
  • Data Analysis: Analyze data to monitor performance, optimize processes, and drive improvements.
  • Reporting and Presentations: Provide input to Supply Chain Monthly Reviews and Management Team meetings.
  • Customer Service Procedures: Develop and deploy customer service procedures, policies, and standards for the organization.
Requirements:
  1. Bachelor's Degree and Experience: Bachelor's degree and minimum 3 years of relevant experience in supply chain or customer service, preferably within FMCG.
  2. People Management and Communication Skills: Strong people management experience and communication skills.
  3. Order-to-Cash Knowledge: Knowledge of and experience with Order-to-Cash processes.
  4. ERP Skills: High level of ERP skills and experience working with ERP systems in a customer service environment (preferably SAP).
  5. Language Skills: Fluent in English and one Scandinavian language.
Estimated Salary: €60,000 - €80,000 per annum

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