Operations Support Specialist

1 day ago


Copenhagen, Copenhagen, Denmark Mars, Incorporated and its Affiliates Full time
Job Description

This role involves working in the customer service department, supporting the team in daily operations. The primary focus is on our pricing process and handling incoming orders from customers.

You will interact closely with sales departments, product availability coordinators, and logistics partners to ensure a high level of service for customers. Collaboration with Sales, Supply Chain Planning, and Distributors aims to continuously improve processes and key performance indicators (KPIs).

Requirements:

  • Current supply chain or similar education; 2-3 years left
  • Passion for delivering high-quality customer service
  • Demonstrated knowledge of ERP systems (e.g., SAP, Power BI, Microsoft Office) is a plus
  • Nordic language proficiency is required due to interactions with Nordic stakeholders and customers

Responsibilities:

  • Supporting the order-to-cash process by receiving and handling customer orders via EDI and email
  • Backup support for colleagues in other countries during holidays
  • Responsible for running a manual quota process when needed due to product shortages or special activities
  • Maintaining prices and rebates in SAP and ensuring accurate invoicing for customers
  • Collaborating with the logistics partner to meet customer requirements
  • Addressing customer complaints together with the accounts receivable team
About Mars
  • Opportunities to work with diverse, talented Associates guided by the Five Principles
  • Join a purpose-driven company striving to build a better world today and tomorrow
  • Access to best-in-class learning and development support through Mars University
  • A competitive salary and benefits package, including company bonus

Mars, Incorporated and its Affiliates are equal opportunity employers, committed to diversity and inclusion in the workplace. Applicants with disabilities are encouraged to request accommodations during the application process.



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