IT Support Specialist

7 days ago


Odense, Odense Kommune, Denmark Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is a leading recruitment agency with a strong focus on technology and customer service. We are excited to present an exceptional opportunity for a skilled IT support specialist to join our team remotely from Greece.

About the Role

This role is perfect for individuals who are passionate about technology and possess outstanding communication skills in one of the Nordic languages alongside English. As a key member of our support team, you will provide exemplary service to our Nordic-speaking clients and help them navigate various IT challenges.

Key Responsibilities
  • Customer Support: Deliver top-tier customer support to Nordic-speaking clients through email, phone, and chat.
  • Troubleshooting: Troubleshoot technical issues and provide solutions for a range of IT products and services.
  • Customer Satisfaction: Ensure effective and timely resolution of customer inquiries, contributing to a high level of customer satisfaction.
  • Record Keeping: Maintain detailed records of customer interactions and service requests in our CRM system.
  • Team Collaboration: Work collaboratively with colleagues to improve service delivery and operational efficiency.
  • Knowledge Updates: Stay informed about product updates, technical knowledge, and best practices to enhance customer experience.
  • Culture Promotion: Promote a positive and cooperative remote work culture.

We estimate the salary for this role to be around €30,000 - €40,000 per annum, depending on experience. This figure takes into account the current market rate for similar positions in Greece.

Requirements

To succeed in this role, you should have:

  • A fluent command of one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) and proficient English language skills.
  • Experience in customer service or technical support, although not essential.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • The ability to multitask and maintain composure in a fast-paced remote environment.
  • Familiarity with CRM tools and technical troubleshooting concepts is a bonus.
Benefits

We offer a competitive benefits package, including:

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development Opportunities
  • Performance Bonus


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