Senior Nordic Language IT Support Specialist

1 month ago


Odense, Odense Kommune, Denmark Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is seeking a highly skilled Nordic Language IT Support Specialist to join our team remotely from Greece. This exciting opportunity is perfect for individuals passionate about technology and fluent in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) alongside English.

About the Role

This key position involves delivering top-tier customer support to Nordic-speaking clients through email, phone, and chat. As a member of our support team, you will provide exceptional service, troubleshoot technical issues, and resolve customer inquiries in a timely and efficient manner.

Responsibilities
  • Provide expert-level technical support via various communication channels.
  • Troubleshoot complex IT issues and offer innovative solutions.
  • Maintain accurate records of customer interactions and service requests in our CRM system.
  • Collaborate with colleagues to enhance service delivery and operational efficiency.
  • Stay up-to-date on product updates, technical knowledge, and best practices to elevate customer experience.
Requirements
  • Fluent in one of the Nordic languages and proficient in English.
  • Experience in customer service or technical support is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and maintain composure in a fast-paced remote environment.
What We Offer
  • A competitive salary: €35,000 - €45,000 per annum.
  • Private Health Insurance.
  • Pension Plan.
  • Paid Time Off.
  • Work From Home.
  • Training & Development.
  • Performance Bonus.

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