Highly Skilled Nordic Language IT Support Specialist

1 month ago


Odense, Odense Kommune, Denmark Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is a leading recruitment agency that provides top talent to the industry. As a highly skilled Nordic language IT support specialist, you will be an integral part of our team, providing exceptional service to our clients.

About the Role

We are seeking a motivated and experienced individual who can deliver top-tier customer support to our Nordic-speaking clients. This role requires excellent communication skills in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) and proficiency in English.

Key Responsibilities
  • Customer Support: Provide timely and effective resolution of customer inquiries through email, phone, and chat, ensuring a high level of customer satisfaction.
  • Troubleshooting: Troubleshoot technical issues and provide solutions for a range of IT products and services, utilizing strong analytical and problem-solving skills.
  • Record Keeping: Maintain detailed records of customer interactions and service requests in our CRM system.
  • Collaboration: Work collaboratively with colleagues to improve service delivery and operational efficiency.

You will be expected to stay informed about product updates, technical knowledge, and best practices to enhance customer experience.

Requirements
  • Languages: Fluent in one of the Nordic languages and proficient in English.
  • Experience: Experience in customer service or technical support is preferable.
  • Skills: Strong analytical and problem-solving skills, excellent communication skills, and ability to multitask.
Benefits
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Performance Bonus

The estimated salary for this role is approximately $50,000 - $60,000 per annum, depending on experience and qualifications. If you are a highly motivated and experienced individual looking for a challenging role, please apply.



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