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Head of Commercial Operations and Excellence

2 months ago

Copenhagen, Copenhagen, Denmark Astellas Pharma Europe Full time

About Astellas Pharma Europe:

Astellas Pharma Europe is a leading pharmaceutical company that is dedicated to making treatments that matter to people. We are tackling the toughest health challenges and putting the patient at the heart of every move we make. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas Pharma Europe, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.

We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients' lives.

The Opportunity:

As Head of Commercial Operations and Excellence - Nordics, you will play a key role in ensuring robust analytical processes, dashboards, and performance data to drive data-driven decision-making. You will establish processes and standards for continuous, structured commercial capabilities assessment, comparing them with industry best practices. In your role, your main responsibilities will be to prioritize areas of improvement to drive differentiation, overperformance, and enhance customer experience. This involves developing improvement plans, tools, and processes for the agile adoption of new best practices to deliver high-quality results and competitive advantages.

You will ensure that commercial capabilities are clearly linked with expected results and aligned with long-term business strategy. This includes identifying capability gaps and building the necessary skills to meet customer needs and preferences across their omnichannel journeys. Ultimately, this enhances individual touchpoints and supports an end-to-end omnichannel experience.

In this role, you will establish upskilling processes, Customer Excellence best practices, and advisory services for commercial capabilities. These are combined with structured and aligned performance management processes. Furthermore, you will ensure that Astellas Pharma Europe operations are best in class for sales force excellence through coordinated customer engagement. You will collaborate heavily with General Managers, Business Unit Heads, and Medical Affairs to foster best-in-class commercial capabilities development throughout the organization.

You will be part of an inclusive team that works to develop innovative therapies for patients.

Hybrid Working:

Astellas Pharma Europe recognises that our employees enjoy having a balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.

Key Activities for this role:

  1. Drive the planning process, working closely with affiliate leadership and Area team to optimise the organisational structure, investment, and business fitness for the Area.
  2. Lead the Development, tracking and reporting on key performance indicators (KPIs) for senior management reporting.
  3. Proactively maintain oversight of other processes in the business, to ensure consistency and alignment across all functional areas.
  4. Responsible for managing assigned budget.
  5. Lead the Process Optimization, Forecasting and Ops together with Business Unit Heads - Continuously evaluate and enhance marketing processes to maximize efficiency and effectiveness, ensuring alignment with company goals and industry best practices, including business review meetings preparations, budget cycle, forecasting process for marketing activities, operational plans and others.
  6. Support General Manager to unified launch planning approach, including roadmap with key activities and interdependencies.

Essential Knowledge & Experience:

  1. Growing successful, diverse, professional, high-potential teams working across multi-country borders, developing individual, team and organisational capability.
  2. Proven track record of leading and embedding major cultural and organisational change initiatives, including Healthcare Compliance across geography/region, incorporating cross-cultural perspectives when addressing challenging situations.
  3. Leading multiple projects in an international, multi-cultural context.
  4. Track record in overseeing marketing programs, including analysis, strategies, forecasting, and market objectives.
  5. Strong leadership in shaping sales strategies and ensuring brand alignment. Ability to align the Customer Strategy with organisational values.
  6. Ability to facilitate cooperation between different functions.

Educations/Qualifications:

Bachelor's degree or equivalent.

Additional Information:

This is a permanent, full-time position. Location: Denmark (Copenhagen). This position follows our hybrid working model. The role requires a blend of home and a minimum of 2 days per week in our local office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

What We Offer:

A challenging and diversified job in an international setting. Opportunity and support for continuous development. Inspiring work climate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Permanent

Work Location: Hybrid remote in 2300 København