Customer Support Specialist

5 days ago


Copenhagen, Copenhagen, Denmark Catchmaster AP&G Co., Inc. Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer experiences, handling technical support, and managing operational tickets.

The ideal candidate will have a strong understanding of software products, excellent communication skills, and the ability to work across multiple systems simultaneously.

  • Key Responsibilities:
  • Client communication (handling technical and financial inquiries)
  • Lead installation projects and ensure optimal collaboration between Spirii, clients, and partners
  • Take ownership of operational tickets, issues, and technical aspects related to roaming, payment services, and other aspects of our solution
  • Partner support (educating, supporting the use of products)
Requirements
  • Fluent in Danish and English
  • Additional languages are a plus
  • Experience in Project Management and external stakeholder management
  • Familiarity with CRM, Customer Engagement, and ERP systems
  • Experience supporting advanced software solutions


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