Customer Service Teamlead

2 months ago


Copenhagen, Copenhagen, Denmark IT Minds Full time

Få en sjov og kreativ ledelsesrolle hos IT Minds, hvor du får til at trives og lykkes i kundeservicen.



Afventyr til dig der søger en kreativ ledelsesrolle:




  • Lejlighed til at danne dit eget præg på afdelingen
  • Nyt og spændende arbejdsmiljø
  • En travl og fast løn


Om stillingen:



Vi søger en dygtig, ivrig og motivende leder til vores kundeserviceafdeling, hvor du skal motivere dine medarbejdere og sikre, at organisationen leverer en fremragende service.



Ansvarsområder:




  • Ledelse og motivation af teamet
  • Opfølgning på KPI'er og coaching af medarbejdere
  • Alignment og tæt samarbejde mellem teamledere i forhold til ledelse og projekter på tværs
  • Planlægning og afholdelse af værdiskabende events
  • Rekruttering
  • KPI-rapportering


Hvad forventer vi af dig?




  • Du har erfaring fra kundeserviceafdeling eller lignende
  • Vi arbejder i flere systemer, der håndterer hele flowet fra kunden til levering
  • Du har en positiv tilgang og kan sætte dig selv ind i nye systemer
  • Du mestrer både det danske og engelske sprog i skrift og tale
  • Du er en teamspiller og ivrig efter at deltage aktivt i samtaler


Hvad tilbyder vi?




  • En lederstilling med stor indflydelse og mulighed for at sætte dit eget præg på afdelingen
  • Frihed under ansvar
  • En travl og sjov hverdag, med varierende arbejdsopgaver
  • Et fartfyldt kontor, hvor man kommer hinanden ved til torsdagskage og fredagsbar
  • Fast månedsløn
  • Pensionsordning, fritvalgsordning samt ulykkes- og sundhedsforsikring
  • Medarbejderrabat ved bestilling af mad


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