Customer Service Teamlead
2 months ago
Få en sjov og kreativ ledelsesrolle hos IT Minds, hvor du får til at trives og lykkes i kundeservicen.
Afventyr til dig der søger en kreativ ledelsesrolle:
- Lejlighed til at danne dit eget præg på afdelingen
- Nyt og spændende arbejdsmiljø
- En travl og fast løn
Om stillingen:
Vi søger en dygtig, ivrig og motivende leder til vores kundeserviceafdeling, hvor du skal motivere dine medarbejdere og sikre, at organisationen leverer en fremragende service.
Ansvarsområder:
- Ledelse og motivation af teamet
- Opfølgning på KPI'er og coaching af medarbejdere
- Alignment og tæt samarbejde mellem teamledere i forhold til ledelse og projekter på tværs
- Planlægning og afholdelse af værdiskabende events
- Rekruttering
- KPI-rapportering
Hvad forventer vi af dig?
- Du har erfaring fra kundeserviceafdeling eller lignende
- Vi arbejder i flere systemer, der håndterer hele flowet fra kunden til levering
- Du har en positiv tilgang og kan sætte dig selv ind i nye systemer
- Du mestrer både det danske og engelske sprog i skrift og tale
- Du er en teamspiller og ivrig efter at deltage aktivt i samtaler
Hvad tilbyder vi?
- En lederstilling med stor indflydelse og mulighed for at sætte dit eget præg på afdelingen
- Frihed under ansvar
- En travl og sjov hverdag, med varierende arbejdsopgaver
- Et fartfyldt kontor, hvor man kommer hinanden ved til torsdagskage og fredagsbar
- Fast månedsløn
- Pensionsordning, fritvalgsordning samt ulykkes- og sundhedsforsikring
- Medarbejderrabat ved bestilling af mad
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