Senior Support Agent

7 days ago

Odense, Odense Kommune, Denmark Worldline Full time

The Opportunity

You will be part of our Nordic Support team and work closely with other departments in Denmark, Finland, Sweden, and Norway, ensuring our Customer Service lives up to our high standard of quality.

As a Senior Support Agent, you will act as a resource for our partners, offering guidance and technical expertise to help them help our mutual customers. Being part of this team, you will play a key role in establishing and maintaining a productive and beneficial relationship with our partners, larger customers, and colleagues.

Day-to-Day Responsibilities

  • First Point of Contact for Customers and Partners
  • Handle incoming emails and phone calls
  • Perform outbound emails and phone calls
  • Technical troubleshooting of our products
  • Administrative tasks related to customer agreements, technical setups, and ad hoc tasks

Who Are We Looking For

People who can drive positive change, step up and show what's next – people who make things happen, and build strong collaborations. In practice this means that you:

  • Are proficient in Danish and English
  • Perhaps even master Norwegian, Finnish, or Swedish?
  • Have a technical skillset and can easily navigate in different systems
  • Are a problem solver
  • Are a skilled communicator
  • Have strong collaborative skills
  • Are committed to continuous learning and development to better serve partners, customers, and colleagues
  • And most importantly – You know what outstanding customer service should look like

Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
  • Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
  • Firmapensionsordning at Danica Pension
  • Health Insurance
  • Business Trip Insurance
  • FerieFridage – 5 days (additional non-statutory holidays)
  • Danish holiday act
  • Parental pay benefit
  • Canteen with a good price
  • Terminal Glasses

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