Customer Experience Liaison Specialist

4 weeks ago


Copenhagen, Copenhagen, Denmark F. Hoffmann-La Roche AG Full time

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.

The Position

A healthier future drives us to innovate, advancing science and ensuring everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

We are seeking a hard-working profile to join our Customer Experience team, working closely with hospital laboratories across Denmark. This role involves building and maintaining long-lasting customer relationships, ensuring hospital laboratories receive excellent support and guidance.

The Opportunity

You will be responsible for collaborating within a larger Commercial Team, including colleagues in Service, Sales, Product Management, and Marketing. As part of a team of highly skilled professionals, you will work independently to handle customer interactions at all levels, drawing on resources from service, application, IT, or product management to deliver an outstanding customer experience.

Your role includes leading high-level conversations with laboratories, inspiring them, and offering sparring to optimize their daily operations. You will be responsible for handling our existing contractual business, serving as the primary point-of-contact for lab partners, with a focus on lab management teams and regional procurement.

Key Responsibilities
  • BUILDING STRONG RELATIONSHIPS WITH LABORATORIES AND PROVIDING EXCELLENT SUPPORT AND GUIDANCE
  • HANDLING CUSTOMER INTERACTIONS AT ALL LEVELS AND DRAWING ON RESOURCES FROM SERVICE, APPLICATION, IT, OR PRODUCT MANAGEMENT TO DELIVER AN OUTSTANDING CUSTOMER EXPERIENCE
  • WORKING INDEPENDENTLY TO HANDLE CUSTOMER ISSUES AND PROVIDE SOLUTIONS
  • COLLABORATING WITH THE COMMERCIAL TEAM TO DRIVE BUSINESS GROWTH AND DEVELOPMENT
About Us

At Roche Diagnostics A/S, we employ approx. 90 highly qualified people. In recent years, we have been developing rapidly, and the future looks promising. We are committed to delivering innovative solutions that make a real difference in people's lives.



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