Customer Experience Liaison Specialist
4 weeks ago
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.
The PositionA healthier future drives us to innovate, advancing science and ensuring everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
We are seeking a hard-working profile to join our Customer Experience team, working closely with hospital laboratories across Denmark. This role involves building and maintaining long-lasting customer relationships, ensuring hospital laboratories receive excellent support and guidance.
The Opportunity
You will be responsible for collaborating within a larger Commercial Team, including colleagues in Service, Sales, Product Management, and Marketing. As part of a team of highly skilled professionals, you will work independently to handle customer interactions at all levels, drawing on resources from service, application, IT, or product management to deliver an outstanding customer experience.
Your role includes leading high-level conversations with laboratories, inspiring them, and offering sparring to optimize their daily operations. You will be responsible for handling our existing contractual business, serving as the primary point-of-contact for lab partners, with a focus on lab management teams and regional procurement.
Key Responsibilities- BUILDING STRONG RELATIONSHIPS WITH LABORATORIES AND PROVIDING EXCELLENT SUPPORT AND GUIDANCE
- HANDLING CUSTOMER INTERACTIONS AT ALL LEVELS AND DRAWING ON RESOURCES FROM SERVICE, APPLICATION, IT, OR PRODUCT MANAGEMENT TO DELIVER AN OUTSTANDING CUSTOMER EXPERIENCE
- WORKING INDEPENDENTLY TO HANDLE CUSTOMER ISSUES AND PROVIDE SOLUTIONS
- COLLABORATING WITH THE COMMERCIAL TEAM TO DRIVE BUSINESS GROWTH AND DEVELOPMENT
At Roche Diagnostics A/S, we employ approx. 90 highly qualified people. In recent years, we have been developing rapidly, and the future looks promising. We are committed to delivering innovative solutions that make a real difference in people's lives.
-
Customer Support Liaison
2 months ago
Copenhagen, Copenhagen, Denmark Tamigo Full timeCompany OverviewWe strive to make the customer experience effortless at Tamigo. Our customers rely on us for optimizing budget planning and forecasting their staffing needs.Our company is built on delivering exceptional service, ensuring that our solutions perform as expected. Salary InformationWe offer a competitive salary range of $45,000 - $60,000 per...
-
Night Security Liaison
3 weeks ago
Copenhagen, Copenhagen, Denmark Nido Living Full timeJob DescriptionWe are seeking a highly skilled Night Security Liaison to join our team in Denmark. As a key member of our community, you will be responsible for ensuring the highest level of service is provided to residents and guests during the busiest periods of the week.This role offers a unique opportunity to make a real impact on our residents'...
-
Copenhagen, Copenhagen, Denmark Intrepid Experience Full timeWe are on a mission to create sustainable, experience-rich travel that leaves a positive impact.Job Description:As a Destination Product Manager at Intrepid Experience, you will be responsible for crafting immersive, unique itineraries that showcase the best of your region. You'll source unforgettable experiences and work closely with local suppliers to...
-
Customer Experience Champion
1 month ago
Copenhagen, Copenhagen, Denmark Tamigo Full timeMake a Lasting Impact with TamigoWe believe in making the customer experience effortless. Our customers rely on us for optimizing their budget planning, forecasting their staffing needs, and more.As a member of our team, your role is to provide exceptional support and help shape our solution to meet customer expectations.To succeed in this position, you'll...
-
Customer Experience Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark momondo Full timeRole OverviewThis Consumer Services Representative role is an exciting opportunity to join the KAYAK team in Cambridge, MA. As a key member of our customer support team, you will play a vital role in ensuring that our customers have a seamless and enjoyable experience with our travel search engine.
-
Customer Experience Marketing Specialist
1 week ago
Copenhagen, Copenhagen, Denmark Miinto Full timeUnlock Career Opportunities with MiintoLocated in the vibrant city of Copenhagen, Miinto is one of Europe's leading online fashion platforms, connecting shoppers, boutiques, and brands across 12 markets.We are seeking an accomplished CRM specialist to join our team and drive revenue and profit from our email and SMS permission base. As a key member of our...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark IT Minds Full timeDrive Loyalty and Engagement at ScaleWe're seeking a seasoned Account Director to lead our efforts in developing and implementing impactful loyalty programs across 30+ markets. With a strong background in customer loyalty principles and experience driving engagement and repeat business, you'll be the strategic force behind cultivating deeper brand...
-
International Customer Experience Specialist
3 weeks ago
Copenhagen, Copenhagen, Denmark Freetrailer Full timeAbout FreetrailerFreetrailer is a fast-growing sharing economy platform with a strong presence in Scandinavia and Germany.We offer a convenient and flexible transportation solution to our customers, allowing them to rent trailers and e-bikes at various locations across the region.Our vision is to make sharing economy solutions easy, accessible, and free for...
-
Music Tribe Customer Experience Champion
2 weeks ago
Copenhagen, Copenhagen, Denmark Music Tribe Full timeAbout UsTC Electronic, a subsidiary of Music Tribe, is a renowned Danish manufacturer of professional audio equipment. Founded in 1976, we've been dedicated to crafting innovative tools that empower musicians worldwide.Our MissionWe're committed to helping artists unlock their full potential by providing high-quality gear and exceptional customer...
-
Relaxation Experience Specialist
4 days ago
Copenhagen, Copenhagen, Denmark AIRE Ancient Baths Copenhagen Full timeAbout AIRE Ancient Baths CopenhagenWe are a global presence with eight established centers in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes.Our unique approach to relaxation is inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings.The Role: Relaxation Experience...
-
Customer Experience Manager Marketing
2 weeks ago
Copenhagen, Copenhagen, Denmark Lunar Denmark Full timeSenior CRM Specialist Job OverviewWe are seeking an experienced Senior CRM Specialist to join our team at Lunar Denmark. This is a fantastic opportunity for someone who wants to drive business growth through effective customer relationship management.
-
Luxury Brand Experience Specialist
4 weeks ago
Copenhagen, Copenhagen, Denmark CXG group Full timeAs a Luxury Brand Experience Specialist with CXG, a leading customer experience agency, you will have the opportunity to elevate the prestige of luxury brands worldwide. This role requires existing clients of premium and luxury brands who can provide honest feedback via questionnaires after discreet evaluations in-store, online, or both.About the...
-
Copenhagen, Copenhagen, Denmark VML MAP Full timeCustomer Experience Strategist RoleAre you passionate about crafting world-class customer experiences in Marketing Automation, Personalization, Loyalty, and CRM? Do you have a strategic mindset and enjoy developing impactful experience strategies for global clients?As a Senior Experience Strategist at VML MAP, you will act as an advocate for end-customers to...
-
Strategic Customer Development Manager
2 weeks ago
Copenhagen, Copenhagen, Denmark ScanCom International AS Full timeAbout the RoleAs a Strategic Customer Development Manager at ScanCom International A/S, you will play a pivotal role in driving customer growth and development. Your primary objective will be to establish strong relationships with key customers, providing them with tailored solutions that meet their evolving needs.The ideal candidate will possess excellent...
-
Customer Experience Lead
2 months ago
Copenhagen, Copenhagen, Denmark Dixa Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Lead to join our team at Dixa. This is a full-time, remote opportunity based in the USA.Job DescriptionThe Customer Experience Lead will play a key role in ensuring the satisfaction, retention, and success of our customers. As the primary point of contact, you will advocate for customer needs...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeFlying Tiger Copenhagen is on the lookout for a Customer Retention Manager to lead our customer service team and develop data-driven strategies to reduce churn. The ideal candidate has at least 3 years of experience in Customer Service Management, preferably with experience working with Fresh Customer Service Suite and Shopify.About the Role:Lead Customer...
-
Customer Experience Ambassador
3 days ago
Copenhagen, Copenhagen, Denmark Bottle Hero Full timeBottle Hero, a revolutionary marketplace for wine and spirits, is seeking an experienced Customer Care Hero to join its team. As the first point of contact for customers across the globe, this role presents a unique opportunity to make a meaningful impact on customer satisfaction, lifetime value, and product adoption.About the RoleThis dynamic position...
-
Luxury Brand Evaluator
2 months ago
Copenhagen, Copenhagen, Denmark CXG group Full timeCXG Group, a leading customer experience agency servicing premium and luxury brands, is seeking mission-based Freelance Luxury Brand Evaluators who are existing customers of these brands.About the RoleAs a Freelance Luxury Brand Evaluator, you will conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.You will...
-
Customer Experience Ambassador
2 months ago
Copenhagen, Copenhagen, Denmark momondo Full timeWe are seeking an exceptional Customer Experience Ambassador to join our team at KAYAK Cambridge, part of Booking Holdings. Located in Cambridge, MA, this role offers a unique opportunity to be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands.About the Role:This is an exciting opportunity for a dedicated and...
-
Customer Success Specialist
2 months ago
Copenhagen, Copenhagen, Denmark SAP Danmark Full timeUnlock Your Potential as a Customer Success SpecialistSAP Danmark is seeking highly motivated and ambitious individuals to join our team as Customer Success Specialists. This role is perfect for those who are passionate about delivering exceptional customer experiences and driving business growth.About the Role:We are looking for talented professionals to...