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Customer Support Specialist
2 months ago
SIX Group Services Ltd. is a leading financial information provider, driving the transformation of financial markets. Our unique blend of tradition and future, foundation and growth, sets us apart. We value bright minds and inspire them to grow with their ideas.
Job SummaryWe are seeking a Customer Support Agent with a genuine passion for data, knowledge in technical migrations, and thorough financial markets experience. This role requires a can-do attitude, excellent communication skills, and the ability to explain complex technical topics in a simple manner.
Key Responsibilities- Interview, observe, analyze, and document user needs or technical workflows
- Elaborate, present, and secure stakeholders' buy-in into vision
- Excellent communication and presentation skills with Financial markets experience operating in a relevant job role
- Ability to explain complex technical topics in a simple manner
- Strong written and spoken German, English, or French are an asset
- Diverse pre & post-sales support activities
- Customer focused, technical support
- Identifying, understanding, and communicating opportunities presented by sales
- Opportunities to improve efficiency within Product Management
- Crafting and/or reviewing product related messaging and communications
Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.
Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
Agile Working Methods
Whether through scrum or design thinking, we solve exciting tasks together in teams.
If you have any questions, please contact Anthony Mills at +44 207 550 5407. For this vacancy, we only accept direct applications. Diversity is important to us, and we welcome applications regardless of any personal background.
