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Customer Support and Success Specialist

2 months ago

Copenhagen, Copenhagen, Denmark Mosaec Full time

About the Role

We are seeking a highly skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and success experiences to our users.

Key Responsibilities

  • Provide first-class support experience by email and phone to customers' technical queries, general enquiries and team product queries.
  • Engage with B2B customers who want to get started with our product and help them to make their purchase.
  • Troubleshoot the customers' questions and drive the investigation to get the customer matter resolved.
  • Provide video demos and video onboarding to our larger B2B customers.
  • Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input.

Requirements

  • Minimum 21 hours per week.
  • Must be located in Canada – Pacific or Mountain time.
  • 36.50 CAD/hour, paid biweekly.
  • 100% Remote work.

About Us

We are a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook.

What We Offer

  • 33 vacation days per year.
  • Access to additional perks from health insurance, car rentals, gym passes and more.

How to Apply

If interested, please send us an application by clicking the button below. We will review applications on a rolling basis.