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Customer Support and Success Specialist
2 months ago
About the Role
We're seeking a skilled Customer Support and Success Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through email, phone, and chat support.
Key Responsibilities
- Provide first-class support to customers, addressing technical queries, general inquiries, and product-related questions.
- Engage with B2B customers to onboard them with our product and ensure a seamless experience.
- Troubleshoot customer issues, driving investigations to resolve matters efficiently.
- Collaborate with our Product teams to gather customer feedback, report bugs, and suggest UX improvements.
- Develop a deep understanding of our product and provide expert support to customers, helping them maximize its potential.
Requirements
- 12-24 months of proven work experience in customer support.
- Proven experience in sales or success work.
- Strong communication skills in English, with the ability to communicate effectively via email, phone, and chat.
- Basic understanding of software troubleshooting and the ability to investigate problems with apps.
- Proactive and comfortable working in a remote environment, with a strong ability to navigate multiple systems and tools.
What We Offer
- Competitive hourly rate of 38.90 AUD.
- 100% remote work arrangement.
- Minimum 21 hours per week, with flexibility to work 3-4 hours a day, 6 days a week.
- 33 vacation days per year.
- Access to additional perks, including health insurance, car rentals, and gym passes.
About Us
We're a fast-growing SaaS company based in Copenhagen, Denmark, with a team of 30+ members. We're passionate about providing exceptional customer experiences and are committed to helping our customers succeed. If you're a motivated and customer-focused individual, we'd love to hear from you.
