Digital Retail Innovation Leader

1 month ago


Billund, Denmark LEGO Koncernen Full time
Unlocking Business Potential through Digital Transformation

We are seeking a talented Senior Service Designer to join our dynamic digital product team at LEGO Koncernen in Copenhagen, Denmark.

The successful candidate will be responsible for leading the design and implementation of digital platforms that enhance usability, improve efficiency, and drive business growth. This exciting role offers an excellent opportunity to work with a user-centric approach, collaborate with cross-functional teams, and make a significant impact on the company's long-term success.

About the Role
  • Plan and facilitate discovery and research with users and stakeholders to inform design decisions.
  • Lead the development of comprehensive service blueprints and user journeys to identify areas for improvement.
  • Support decision-making through data-driven analysis, scenario planning, and strategic foresight.
  • Partner closely with product management and engineering teams to define and prioritize roadmap items.
  • Maintain strong relationships with internal stakeholders to ensure alignment and effective communication.
Requirements
  • Proven experience applying service design principles in an enterprise setting.
  • Strong background in research and analytics, with expertise in user experience and human-centered design.
  • Excellent communication and collaboration skills, with the ability to effectively convey complex ideas to senior leadership and internal stakeholders.
  • Experience working on platform implementation projects, with a focus on long-term discovery and innovation.
  • Ability to travel occasionally, with flexibility to adapt to changing project requirements.
Benefits
  • A competitive salary: € 90,000 - 110,000 per year, depending on experience.
  • A generous colleague discount program, allowing you to enjoy exclusive benefits and savings.
  • An comprehensive benefits package, including life and disability insurance, as well as access to resources and programs promoting physical and mental wellbeing.
  • A hybrid work policy, offering a balance between remote work and office time to support your work-life balance.
About Us

LEGO Koncernen is a global leader in the toy industry, committed to creating high-quality products that inspire creativity and imagination in children around the world. We strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and empowered to contribute their best work.



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