Desktop Support Engineer

1 day ago


Copenhagen, Copenhagen, Denmark Cognizant Full time

**About the Job:**

As a member of the Deskside Support Team, you will be responsible for delivering outstanding technical support to our end-users. This includes providing comprehensive deskside support for workstations, mobile devices, and printers, as well as troubleshooting macOS issues and managing end-user device backups and recovery.

The successful candidate will have experience working in an onsite/offshore support model and will be able to communicate effectively with technical and non-technical stakeholders.

About You:

We are looking for someone who is comfortable with ambiguity, excited by change, and excels through autonomy. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Responsibilities:

  1. Provide technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.
  2. Troubleshoot macOS issues, including operating system updates, application installations, and performance optimization.
  3. Manage end-user device backups and recovery, ensuring data integrity and minimal downtime.
  4. Collaborate with the offshore Workplace support team to diagnose and resolve end-user issues.


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