Technical Support Specialist

1 day ago


Copenhagen, Copenhagen, Denmark Cognizant Full time

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing technical assistance to users, addressing hardware issues with Windows laptops, desktops, MacBooks, Android, iOS, and Printers.

The Deskside Support team helps users with their computers, mobile devices, and printers, including setup, moves, changes, and disposal. They provide special support to VIP users, troubleshoot macOS issues, manage device backups, and keep spare devices to reduce downtime.

About You:

You will be part of the Deskside Support Team, which is expected to deliver outstanding technical support to our end-users. Your role will be pivotal in ensuring a smooth and efficient technology experience for our employees, including VIP support and proactive problem-solving.

Responsibilities:

  1. Provide comprehensive deskside support for workstations, mobile devices, and printers, including installation, moves, adds, changes, and disposals (IMACD). Offer enhanced support to VIP users with prioritized service and rapid turnaround times.
  2. Troubleshoot macOS issues, including operating system updates, application installations, and performance optimization. Provide expert guidance on macOS best practices.
  3. Manage end-user device backups and recovery, ensuring data integrity and minimal downtime. Maintain a loaner and spare pool inventory to further reduce user disruptions.
  4. Support the IT asset lifecycle, including hardware requirements, eco-friendly toner disposal, and collaboration with contractors for equipment disposal. Handle warranty and out-of-warranty break-fix support, coordinating with third-party vendors as needed.
  5. Oversee printer consumables (paper, toner, cartridges), including forecasting and replacement, in partnership with our designated printer partner.
  6. Provide a positive user experience through walk-up support stations/performance bars and end-user training on new technologies and issue resolution.
  7. Analyze onsite ticket trends, create knowledge articles and FAQs, and coordinate with the offshore Workplace support team to diagnose and resolve end-user issues.


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    We're looking for a skilled Technical Support Specialist to join our team at RSGroup. In this role, you'll be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat.Your key responsibilities will include:Providing expert guidance on our products and services to customers via various communication...


  • Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    We are seeking a talented Technical Support Professional to join our team in Bagsværd. As a Technical Support Professional, you will be responsible for providing exceptional technical support to our colleagues and ensuring the smooth operation of our production lines and support systems.The successful candidate will have a strong background in IT, with a...


  • Copenhagen, Copenhagen, Denmark AVASO Technology Solutions Full time

    About AVASO Technology Solutions:We are an IT solution provider with a global presence, serving over 150 countries and offering extensive distribution capabilities. Our expertise lies in delivering cutting-edge technology solutions to enterprises of all sizes, including some of the world's largest brands.Position: Technical Support SpecialistJob Type:...


  • Copenhagen, Copenhagen, Denmark Analog Devices, Inc. Full time

    Are you looking for a challenging role where you can apply your technical skills to solve real-world problems? Do you enjoy working with customers to understand their needs and develop innovative solutions?As a Field Sales and Engineering Technical Support Specialist at Analog Devices, you will play a critical role in supporting our customers by providing...


  • Copenhagen, Copenhagen, Denmark Lessor Group Full time

    About the RoleAs a key member of our Support & Enablement team, you will play a vital role in establishing a new 2nd level support function. This involves serving as the primary technical resource for customer-facing teams, delivering 2nd level support, and ensuring complex technical issues are identified, documented, and resolved efficiently.Beyond...


  • Copenhagen, Copenhagen, Denmark Intuitive Full time

    Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team at Intuitive.


  • Copenhagen, Copenhagen, Denmark Onomondo Full time

    About the Role:We are seeking a skilled Technical Support Representative to join our Technical Customer Support Team at Onomondo. As a member of this team, you will be responsible for handling complex customer issues and providing exceptional support to customers using our IoT technology.Key Responsibilities:Provide top-notch technical support to customers...

  • IT Support Specialist

    4 hours ago


    Copenhagen, Copenhagen, Denmark INVISIO Full time

    We are seeking a highly skilled IT Support Specialist to join our team at INVISIO in Copenhagen. As an IT Support Specialist, you will be responsible for providing technical assistance to employees globally, helping them resolve issues with hardware, software, and connectivity to ensure smooth operation of computer systems and networks.About the JobAs a key...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    At Amazon, we're looking for a Technical Solutions Specialist to support our customers' creative and transformative spirit of innovation across all technologies. This role is part of AWS Enterprise Support, where you'll work with customers as a trusted advisor and have a direct impact on how they gain the most value from AWS services.About the RoleThis...


  • Copenhagen, Copenhagen, Denmark Formpipe Software AS Full time

    About the RoleWe are seeking an experienced Technical Support Professional to join our expanding professional services team. As a Technical Support Engineer, your key activities will be to provide third-line technical support to the internal team, partners, and end-customers. You will be responsible for resolving highly complex technical issues, questions,...


  • Copenhagen, Copenhagen, Denmark schmidt hammer lassen architects ks Full time

    At Schmidt Hammer Lassen Architects, we are seeking a skilled IT Support Specialist to provide high-quality technical assistance and support for our architectural studios in Denmark.The successful candidate will be responsible for delivering exceptional customer service, resolving helpdesk issues, and performing routine maintenance tasks to ensure seamless...


  • Copenhagen, Copenhagen, Denmark Coach Solutions Full time

    Technical QA Specialist for Coach Solutions Full-time We are seeking a Technical Tester to join our growing QA team. In this role, you will be responsible for analyzing complex systems, designing and executing manual test cases, and handling technical testing needs such as API validation, database queries, and other non-functional testing. As part of the QA...


  • Copenhagen, Copenhagen, Denmark Weibel Scientific AS Full time

    Weibel Scientific A/S develops advanced Doppler radar systems for customers worldwide. As a Technical Logistics Specialist, you will be part of our Aftermarket team, responsible for establishing Integrated Logistics Support (ILS) deliveries for global customers.Key ResponsibilitiesPlan and execute ILS offerings, including Reliability, Availability,...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    About the RoleThe Cloud Support Specialist will be responsible for driving customer adoption and growth from small- to enterprise-level customers. They will partner with customers to craft and execute strategies that leverage AWS services, including compute, storage, and databases.Key responsibilities include providing technical guidance to customers,...


  • Copenhagen, Copenhagen, Denmark Cadeler AS Full time

    Cadeler A/S is a key player in the offshore wind industry, committed to enabling the global energy transition towards a sustainable future. As a Commercial Support Specialist, you will provide critical support to our team in preparing and coordinating foundation T&I tenders.Your key responsibilities will include:Supporting the preparation and coordination of...


  • Copenhagen, Copenhagen, Denmark Swedavia AB Full time

    About the JobWe are seeking a Technical Product Specialist to join our team at MAN Energy Solutions. As a key member of our department, you will play a vital role in designing and developing innovative mechanical systems for our two-stroke marine engines.As a Technical Product Specialist, you will be responsible for constructing and optimizing existing...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    About the Role:We are seeking a Technical Account Specialist to join our team in Central Europe. As a Technical Account Specialist, you will be responsible for managing a portfolio of AWS Enterprise Support ISV customers.You will work closely with customers to understand their business needs and provide strategic technical guidance to help them achieve their...


  • Copenhagen, Copenhagen, Denmark Rsgroup Full time

    Technical Support Engineer Location: Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely. At RS, technical support is one of our key strengths in Scandinavia, setting...


  • Copenhagen, Copenhagen, Denmark Amazon Full time

    We're looking for an Enterprise Support Specialist who can help our customers succeed with AWS. As a member of our team, you'll work closely with customers to understand their needs and develop strategies to drive their adoption and use of AWS services.Responsibilities:Craft and execute strategies to drive customer adoption and use of AWS services.Provide...


  • Copenhagen, Copenhagen, Denmark Ghost Ship Full time

    Position OverviewWe are seeking a skilled developer to join our team and contribute to the development of our games.As a technical specialist, you will work closely with other teams to build and support workflows, focusing on tools and software development.