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Technical Service Associate

2 weeks ago

Copenhagen, Copenhagen, Denmark HCLTech Full time

HCL Technologies is a leader in providing cutting-edge IT solutions to businesses around the world. We are now seeking highly skilled professionals to join our team as Junior IT Supporters in Copenhagen.

As a Junior IT Supporter, you will be responsible for delivering onsite IT support and services to clients in Denmark. You will work closely with our global teams to provide seamless service delivery.

Key responsibilities include:

  • Providing onsite IT services and support
  • Supporting local IT infrastructure
  • Collaborating with business teams on IT-related matters
  • Providing user training and onboarding
  • Supporting meeting rooms and AV equipment
  • Supporting end-user equipment as per client standards
  • Assisting in IT project implementation as assigned by Lead or IT Operations manager

Requirements:

Junior: A degree in IT/Computer Science and 2-3 years of IT support experience.

Standard: A degree in IT/Computer Science or relevant field and 3-6 years of IT support experience.

Desirable skills and qualifications:

  • Fluent in oral and written Danish and English.
  • Service management program (ITIL foundation certification preferred)
  • Experience with ITSM tools like ServiceNow and ticket handling
  • Good technical knowledge in Microsoft, Windows 10, O365 environment, hardware; infrastructure and IOS devices
  • Experience with AV equipment support (e.g. meeting rooms, videoconferencing, MS teams)

Career opportunities:

  • Competitive salary and performance bonuses
  • Opportunity for career progression
  • International team environment
  • Professional onboarding and ongoing trainings
  • Health insurance