Technical Support Associate
1 week ago
About the Job Description
\We are seeking a highly skilled Standard IT Supporter who will be delivering onsite IT support & services to all users of our client in Copenhagen, Denmark.
\The ideal candidate will be a team player with good communication skills and a focus on end-user experience, willing to learn and share knowledge.
\Responsibilities include:
\- Performing On-Site IT services and support (walk-in and on-site support)\
- Supporting the local IT infrastructure\
- Collaborating and engaging with different business teams on IT-related matters\
- Providing user training and onboarding\
- Supporting meeting rooms and AV equipment\
- Supporting end-user equipment as per client's standards\
- Assisting and collaborating in IT project implementation as assigned by Lead or IT Operations manager\
- Performing visits to remote/dispached sites when applicable\
- Performing troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries\
- Re-imaging laptops\
- Maintaining inventory of equipment\
- Recording all support incidents in Service-Now and working towards achieving the response and resolution KPIs\
- Keeping aging incidents under check\
- Providing reports of open incidents and actions being taken to resolve those incidents.
Requirements include:
\- Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support-related experience required.\
- Fluent in oral and written English; skills in Danish are a plus\
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)\
- Experience with ITSM tools like ServiceNow and ticket handling\
- Experience with KCS is an asset\
- Good technical knowledge in Microsoft, Windows 10, Windows 11, O365 environment, hardware; infrastructure, iOS devices, and macOS\
- If possible, experience with AV (audio/visual) equipment support (e.g. meeting rooms, videoconferencing, MS Teams)\
- Experience working in an international environment is an asset\
- Previous experience working in a 24/7 organization & willingness to travel on a regular basis\
- Knowledge of agile working method and maybe experience with KANBAN board method
-
Technical Support Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark Strukton Rail AB Full timeKey Responsibilities:Provide technical support and assistance to staff and students in person, via remote access tools, or through phone calls.Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.Assist in the installation, configuration, and maintenance of computer systems and software...
-
Clinical Manufacturing Support Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark AGC Biologics Full timeWe are seeking an experienced Clinical Manufacturing Support Associate to join our team at AGC Biologics. The successful candidate will have experience in manufacturing environments, preferably in clinical/commercial GMP settings.About the RoleThis role involves providing support to our clinical manufacturing teams, ensuring efficient execution of projects...
-
Technical Support Associate
18 hours ago
Copenhagen, Copenhagen, Denmark Medtronic plc Full timeAre you passionate about making a difference in people's lives? Do you have excellent communication and problem-solving skills? We're looking for a Customer Care Representative to join our team at Medtronic plc.About Our TeamWe're a dynamic and diverse team of professionals who share a passion for improving patient outcomes and enhancing the lives of...
-
Technical Support Associate
6 days ago
Copenhagen, Copenhagen, Denmark Claimlane Full timeAt Claimlane, we're on a mission to revolutionize the way retailers and brands handle complex claims and returns processes. As a Customer Support Specialist, you'll play a pivotal role in delivering exceptional customer experiences and building a scalable support setup that makes it easy for our customers to self-serve.Key Responsibilities:Handle all inbound...
-
Customer Support Associate
6 days ago
Copenhagen, Copenhagen, Denmark Claimlane Full timeJob DescriptionWe are seeking a talented Customer Support Associate to join our team at Claimlane.The ideal candidate will be responsible for handling all inbound requests from customers via phone and email, building a scalable support setup using modern tools, and creating an easy-to-use Help Center to promote self-service solutions.In this role, you will...
-
Support Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark Wolt Full timeAre you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read furtherWe are looking for full-time / part-time (min 15 h/week) Support Associates to join our Support team in Copenhagen, DenmarkWhat you'll be doingSupporting our customers, courier partners and venues via live chat and...
-
Technical Support Engineer
1 week ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timePARETO SECURITIES AS is seeking a highly skilled Cloud Administrator to support our transition to the cloud. As a Cloud Administrator, you'll play a vital role in supporting our internal IT infrastructure as we move completely to Azure.You'll have the opportunity to gain hands-on experience with the latest cloud technologies and contribute to ensuring a...
-
Facilities Support Associate
1 week ago
Copenhagen, Copenhagen, Denmark Dept Full timeYour RoleAs our Facilities Support Associate, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and marketing. You'll juggle multiple tasks with a smile, supporting the behind-the-scenes magic that keeps DEPT running at full speed.Serve as the first point of contact for all...
-
Management Support Associate
7 days ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeWe're seeking an experienced Management Support Associate to join our team at Novo Nordisk. In this role, you will provide high-level administrative support to our Corporate Vice President in Chemistry, Manufacturing and Control (CMC) Quality Assurance.Your key responsibilities will include independently coordinating tasks, activities and events in our area,...
-
Automotive Support Associate
2 days ago
Copenhagen, Copenhagen, Denmark Connected Cars Full timeAbout the Job FunctionThe Student Product Support Specialist will be responsible for providing high-quality support to customers via Zendesk, ensuring timely resolution of technical and product-related queries. This includes identifying, troubleshooting, and resolving technical issues, as well as understanding the intricacies of our software to help clients...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Rsgroup Full timeTechnical Support SpecialistAt RS Group, we're looking for a talented Technical Support Specialist to join our team. As a key member of our Customer Services function, you'll play a vital role in providing exceptional technical guidance and support to our customers.This is a hybrid position that involves working from our office in Copenhagen and also...
-
Technical Support Engineer
1 week ago
Copenhagen, Copenhagen, Denmark Bobst Group SA Full timeJob DescriptionWe are seeking a Technical Support Engineer to join our team at Bobst Group SA. As a Technical Support Engineer, you will be responsible for providing technical support to customers and ensuring that their equipment is running smoothly. You will also be involved in developing and maintaining technical skills in your specialist area, applying...
-
Customer Support Associate
2 days ago
Copenhagen, Copenhagen, Denmark VendorPanel Pty Full timeJoin our fast-growing international procurement technology SaaS businessWe are seeking an experienced support professional to join our team as an Operations Support Specialist. As a key member of our global operations team, you will provide exceptional customer service and technical assistance to our clients.This is an exciting opportunity for a...
-
Technical Support Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Tech Domain Full timeWe are seeking a Technical Support Specialist to provide on-site assistance in various locations. As a skilled technical professional, you will be responsible for supporting casual freelancing tasks and providing contractual services on an hourly or daily basis.Key Responsibilities:Providing technical support for desktop and network-related issuesCarrying...
-
Technical Support Representative
2 days ago
Copenhagen, Copenhagen, Denmark Connected Cars Full timeAbout the RoleAt Connected Cars, we're on a mission to revolutionize the way people interact with their vehicles. As a Student Product Support Specialist, you'll play a vital role in helping our customers navigate the complexities of our SaaS platform and hardware device.You'll be responsible for providing top-notch support via Zendesk, ensuring timely...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark HCLTech Full timeAbout the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team in Copenhagen. The successful candidate will be responsible for delivering on-site IT support services to our clients across the Greater Copenhagen area.As a Technical Support Specialist, you will work closely with our global team to provide high-quality...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark Tech Domain Full timeTechnical Support SpecialistWe are seeking an onsite technical support specialist to provide contractual services as a freelancer. Tasks will be dispatched based on your area, and you will have the flexibility to choose your availability (weekdays, weekends).The role involves providing level 1 and level 2 IT/networking support for desktop issues, server...
-
Software Support Associate
2 weeks ago
Copenhagen, Copenhagen, Denmark Tamigo Full timeWe're Tamigo, a forward-thinking software company that's changing the way businesses operate. As a Client Solutions Professional, you'll play a crucial role in ensuring our customers get the most out of our software.Your responsibilities will include:Providing top-notch customer support via phone, email, and chatIdentifying and resolving technical issues,...
-
Technical Support Lead
6 days ago
Copenhagen, Copenhagen, Denmark TradeDoubler Full timeThe OpportunityAs a Technical Client Manager at Tradedoubler, you will play a critical role in delivering exceptional client experiences and driving business growth. This is a challenging yet rewarding role that requires a unique blend of technical expertise and commercial acumen.You will be responsible for managing the Tradedoubler affiliate platform,...
-
Technical Support Specialist
2 weeks ago
Copenhagen, Copenhagen, Denmark DSJ Global Full timeAbout the OpportunityAs an Automation Engineer at DSJ Global, you will contribute to the production and innovation of life-saving medical devices used in surgeries worldwide. Our manufacturing team includes around 190 professionals across production, process support, EHS, technical support, utilities, and facilities.Responsibilities:Optimize production and...