Senior IT Service Manager

5 days ago


Copenhagen, Copenhagen, Denmark Ubique Systems Full time

We are looking for a Senior IT Service Manager to join our team at Ubique Systems. This role will be responsible for developing and implementing a new Knowledge-Centered Service (KCS) process for our onsite and desktop support organization.

Job Overview

The successful candidate will have a deep understanding of KCS principles and methodologies, as well as extensive experience in creating, managing, and optimizing knowledge management processes. They will also have expertise in managing significant organizational changes and securing buy-in.

Key Responsibilities

  • Develop a comprehensive KCS strategy aligned with our existing framework
  • Design and document an efficient knowledge management process for OSS
  • Configure and optimize our knowledge base system to support the new process element
  • Train relevant team members in the new KCS processes
  • Establish metrics to monitor performance and integrate governance with existing KCS structure


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