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Customer Service Engineer Denmark · Copenhagen

1 week ago

Copenhagen, Copenhagen, Denmark Formpipe Software AS Full time

About the Job

We are seeking a talented Customer Service Engineer to join our expanding professional services team in Denmark. The successful candidate will have a background in Microsoft Dynamics 365 Finance and Operations and be responsible for providing third-line technical support to our internal team, partners, and end-customers.

Key Responsibilities

  • Investigate and resolve highly complex technical issues related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions, and associated solution architecture.
  • Provide input into articles, guides, best practices, and video tutorials to enable customers to resolve questions and issues through the support portal by themselves.
  • Work with colleagues to ensure all tickets are prioritised and resolved in line with customer requirements.
  • Assist all customers of Formpipe Private Sector.

Requirements

  • Experience working with Dynamics 365 Finance and Operations within a technical role.
  • Technical knowledge and understanding of architecture and performance related to D365FO implementations.
  • Experience in an IT Technical support role.
  • Excellent comprehension, verbal, and written skills in English.
  • Proven problem-solving skills.