Service Delivery Manager
2 months ago
Vores mission er at sikre, at vores kunder får en god service undervejs. Dette er dit ansvar som Service Delivery Manager på vores B2B område.
Som Service Delivery Manager på vores B2B område, har du selvstændigt ansvar for 1-2 store kunder og en håndfuld mindre kunder. Du sikrer, at de får en god service, og at vi leverer som aftalt. Du deltager i vores morgenmøde, hvor vi vender nye sager og eventuelle incidents. Du arbejder med vores platforme og IT-værktøjer, hvor du hjælper kunden med at sikre, at deres leverancer processeres korrekt.
Værdier:
- Kundeorienteret
- Teknisk nysgerrig
- Selvstændigt ansvar
Krav: Erfaring med sagshåndtering, ITIL, og ERP-systemer (MS D365). Mestrer dansk og engelsk på professionelt niveau.
Arbejdsmiljø:
Vi er et professionelt miljø, hvor vi er gode til at vidensdele. Vi søger en person, der er god til at skabe relationer til kunder og kolleger, og der er drevet af at skabe en god kundeoplevelse. Vi tilbyder fleksible arbejdstider og mulighed for at arbejde hjemme op til 2 dage om ugen.
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