Strategic Service Delivery Leader
17 hours ago
Auditdata is a leading provider of software-as-a-service (SaaS) and hardware solutions to the hearing care industry.
As a Strategic Service Delivery Leader, you will play a critical role in ensuring the delivery of high-quality services to our valued clients, driving their satisfaction and success. You will oversee the SaaS services delivery organization, lead a team of dedicated service professionals, guiding and mentoring them to achieve excellence in service delivery.
Your strategic mindset will be essential in developing and implementing innovative service strategies that align with our clients' needs and expectations. Collaboration is at the heart of what we do, and you will work closely with cross-functional teams to ensure a seamless and integrated approach to service delivery.
In this role, you will be responsible for:
- Overseeing and managing the Auditdata Project portfolio, including capacity, financials, forecasting, and reporting
- Acting as Auditdata's senior management representative in large and strategic projects and programs, developing and implementing service strategies that drive client success
- Identifying and capitalizing on opportunities for service improvement and innovation, both from a delivery quality and time-to-value perspective
- Leading and mentoring a team of service professionals to deliver exceptional service
- Ensuring and maintaining high levels of customer satisfaction through quality service
- Cultivating a healthy performance culture with tangible service KPIs, performance evaluation, constructive feedback, and recognition
The ideal candidate will have:
- Experience running professional services teams and portfolios within SaaS deliveries and consulting work to international customers
- 5+ years of managing end-to-end delivery and implementation of software projects to enterprise customers
- Experience building, leading, and managing PMO teams
- Strong understanding of Agile/PRINCE2/PMP frameworks and principles; related certifications would be a plus
- MsC or BsC degree in a related field
- Fluent English written and spoken
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, along with a range of benefits, including long-term employment, high business standards environment, great company values and ethics, flexibility, and hybrid work model. If you are a visionary leader with a proven track record of strategic thinking, exceptional leadership skills, and a genuine passion for delivering outstanding services, we invite you to consider this exciting opportunity.
Auditdata is an equal opportunity employer committed to creating a diverse work environment free of discrimination and harassment.
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