Multimedia Service Delivery Director

1 month ago

Copenhagen, Copenhagen, Denmark Synthesia Full time

Overview



Synthesia, a pioneering AI-driven video communications platform, is seeking a highly skilled Multimedia Service Delivery Director to lead our digital and multimedia instructional design services.



This key role will be responsible for ensuring exceptional client experiences, guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content. The ideal candidate will have a proven track record in managing complex projects, leading cross-functional teams, and driving continuous improvement in service delivery.



About the Role




  • Client Relationship Management: Serve as the primary point of contact for Account Executives/Client Success Managers and clients, understanding their needs and ensuring their satisfaction.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Work with the Design Lead and Design Producer to coordinate project timelines, resources, deliverables, ensuring alignment with client goals.
  • Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.


Requirements




  • Bachelor's degree in Business or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
  • Proven experience in managing service. Experience in leading cross-functional teams and managing complex projects is essential.
  • Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
  • Excellent project management skills, with a track record of leading projects that meet or exceed client expectations. Proficiency in project management tools and CRM systems is required, particularly Salesforce.
  • Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.


What We Offer




  • A competitive salary of £60,000 - £80,000 per annum, depending on experience, plus stock options in our fast-growing Series C start-up.
  • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
  • 25 days of annual leave + public holidays in the country where you are based.
  • Cycle to work scheme (London).
  • Regular socials and company retreats + regular tasty lunches.
  • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.
  • A generous referral scheme.
  • Our UK Pension provider is People Pension's and Synthesia contributes 3% and employee contributes 5% on qualifying earnings. We also offer Salary Sacrifice.
  • Work from home set up.
  • A huge opportunity for career growth as you'll help shape a market-defining product.

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