Customer Support Team Member

3 days ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time
Job Description:

We are looking for a highly skilled Customer Support Team Member to join our Promote Project team and contribute to our mission of enhancing the quality of life for all people. This role will be responsible for providing top-notch support to our EU customers, working closely with the Senior Director, Product Operations.

Main Responsibilities:

  • Develop in-depth knowledge of Greenlight Guru's software products and the industries they serve.
  • Respond promptly and professionally to all inbound support tickets and emails.
  • Provide exceptional email, chat, phone, and video support to customers.
  • Educate customers on product features and best practices to ensure seamless adoption.
  • Collaborate with colleagues and stakeholders to resolve issues efficiently and effectively.
  • Participate in testing new features and releases to ensure high-quality products.

You'll be successful if you are:

  • A highly organized and detail-oriented individual who can maintain accurate customer notes and processes.
  • A team player who can work collaboratively with colleagues, especially in a remote environment.
  • An excellent writer and communicator who can articulate complex information clearly and concisely.
  • Able to juggle multiple customer needs and responsibilities while maintaining a positive attitude.
  • Tech-savvy and comfortable navigating various SaaS tools.
  • Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk (a plus).

About the Role:

  • Location: Aalborg, North Denmark Region, Denmark.
  • Salary: 55,000 - 85,000 DKK per year.
  • Job Type: Remote job.


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