Global Support Manager

2 weeks ago


Sønderborg, Sønderborg Kommune, Denmark Agramkow Full time

We are seeking a seasoned leader to spearhead our global sales and customer support team as a Global Support Manager at Agramkow. As a forward-thinking professional, you will have the opportunity to shape a completely new function, drive strategic initiatives, and foster a culture of excellence within our organization.

About the Role

This is an exciting chance for a motivated individual with a passion for leadership, sales, and customer support to join our team. As a key member of our management team, you will be responsible for leading a global team of customer support professionals, ensuring seamless implementation and maintenance of master data globally, overseeing order handling, standard/off-standard projects, and service orders, including quotation of standard spare parts and services, and upholding high data quality in our ERP system and integrating it into our CRM.

You will work closely with cross-functional teams to develop and execute strategies that drive business growth, improve customer satisfaction, and enhance operational efficiency. Your expertise in ERP systems, preferably with SAP P03, and your ability to provide daily support for sales, lead handling, and follow-up will be invaluable assets to our team.

Key Responsibilities
  • Ensure seamless implementation and maintenance of master data globally.
  • Oversee order handling, standard/off-standard projects, and service orders, including quotation of standard spare parts and services.
  • Uphold high data quality in our ERP system and integrate it into our CRM.
  • Provide daily support for sales, lead handling, and follow-up.
Preferred Qualifications
  • A Master's degree, e.g., cand science.
  • A minimum of five years within management overseeing at least five employees.
  • 5-10 years of ERP knowledge/experience, preferably with SAP P03.
  • 5-10 years of direct customer contact and order handling experience.
  • Strong process-oriented and systematic understanding of businesses, with a proven ability to develop and execute strategies.
  • Experience in a global sales and support department, with deep insights into international markets and cultural nuances.

The ideal candidate will possess excellent communication skills, both written and spoken, and a deep understanding of our business. If you are passionate about driving innovation, fostering collaboration, and delivering exceptional results, we encourage you to apply for this exciting opportunity.

What We Offer

As a valued member of our team, you can expect a competitive salary, ranging from €80,000 to €120,000 per year, depending on your qualifications and experience, a dynamic work environment, opportunities for professional growth and development, and a comprehensive benefits package.

Based in Sønderborg, Denmark, this role offers a unique blend of challenge and reward, with the potential to make a meaningful impact on our organization's success. If you are ready to take your career to the next level, we invite you to apply for this exciting opportunity.



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