Service Director, Appliance Manufacturing

2 months ago


Sønderborg, Sønderborg Kommune, Denmark Agramkow Full time
Appliance Service Manager

A leading appliance manufacturing company is seeking a highly experienced Service Manager to oversee our service operations in Greenville, SC.

About the Role

The ideal candidate will have solid experience with line production, preferably from the appliance industry, and strong leadership skills to manage a team of skilled service technicians. As Service Manager, your overall responsibility is ensuring high-quality service delivery to our customers.

Key Responsibilities:
  • Team Leadership: Lead and supervise service technicians, guiding them to achieve departmental goals.
  • Service Operations: Coordinate service operations for timely resolution of customer inquiries and technical issues.
  • Policies and Procedures: Develop and implement service policies to streamline operations and improve service delivery.
  • Performance Evaluations: Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.
  • Collaboration: Collaborate with sales to identify opportunities for service expansion and improvement.
  • Customer Support: Handle escalated customer concerns and ensure resolutions are achieved on time.
  • Field Support: Attend customer visits and support the team hands-on in the field.
Requirements
  • Bachelor's Degree: Bachelor's degree or equivalent work experience.
  • Industry Experience: Hands-on electrical and mechanical experience; software application knowledge is a plus.
  • Leadership Experience: Proven leadership in line production, preferably within the appliance industry.
  • Soft Skills: Strong motivational and coaching skills, team player fostering a collaborative culture, inter-cultural experience, excellent communication and problem-solving skills.
  • Technical Skills: Proficiency in Microsoft Office and ERP systems; experience with order handling in SAP is an advantage, but not a must.

We offer a competitive compensation package including a salary of $80,000 - $110,000 per year, depending on experience, as well as benefits and a 25% travel allowance. If you are interested in this position, please submit your resume and application through our website. Agramkow US Inc. is an equal opportunity employer, adhering to EEOC guidelines.


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