Airport Operations Supervisor

2 weeks ago


Copenhagen, Copenhagen, Denmark Etihad Airways Full time
SynopsisAs an Airport Operations Supervisor with Etihad Airways, you will play a pivotal role in ensuring the smooth operation of airport activities. This involves overseeing team and service provider performance, adhering to financial, customer service, quality, safety, and security objectives.

Key Responsibilities
  • Plan, direct, and supervise airport operation, ensuring adherence to all applicable safety, security, regulatory, and company requirements and standards.
  • Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements.
  • Manage safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring, and reporting.
  • Ensure all flight editing and special guest requirements are met, including assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
  • Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
  • Responsible for on-time performance on a shift basis, including coordination, mitigation, accurate reporting, and follow-up of delays.
  • Airport ancillary sales promotion, coordination, process compliance monitoring, and adherence to associated targets.
  • Responsible for promotion, delivery, monitoring, and reporting on customer service-related standards, including performance against associated KPIs.
  • Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.


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