Airport Operations Supervisor

3 weeks ago


Copenhagen, Copenhagen, Denmark Etihad Airways Full time
Job Summary

We are seeking a highly skilled and experienced Duty Supervisor to join our team at Etihad Airways. As a key member of our airport operations team, you will be responsible for overseeing the smooth operation of our airport facilities, ensuring that all safety and security protocols are in place, and providing exceptional customer service to our guests.

Key Responsibilities
  • Operational Oversight: Supervise all elements of airport operations, including passenger and aircraft handling, to ensure seamless execution and adherence to all applicable safety, security, regulatory, and company requirements.
  • Safety and Security: Identify and mitigate operational safety and security-related risks on a shift basis, through effective evaluation and decision-making based on conditions, hazards, and threats.
  • Guest Experience: Ensure that all flight editing and special guest requirements are met, including assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
  • Team Management: Effectively liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • Emergency Response: Deliver, maintain, and rehearse station emergency response plans, disruption planning, diversion/delay handling, and business continuity plans.
  • Performance Monitoring: Monitor and report on customer service-related standards, including performance against associated KPIs, and ensure adherence to local authority requirements.
Requirements
  • Education and Experience: Degree-level education desirable or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environments in a supervisory role within a shift environment required.
  • Industry Knowledge: Minimum 5-7 years' experience within the service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
  • Leadership Skills: Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service, with the ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards.


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