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Technical Support Associate

3 weeks ago

Copenhagen, Copenhagen, Denmark Strukton Rail AB Full time

Key Responsibilities:

  • Provide technical support and assistance to staff and students in person, via remote access tools, or through phone calls.
  • Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Assist in the installation, configuration, and maintenance of computer systems and software applications.
  • Manage user accounts, email accounts, and access permissions.

Additional Contributions:

  • Perform routine maintenance and updates on computer systems to ensure optimal performance.
  • Assist in inventory management of IT equipment and peripherals.
  • Document technical procedures and resolutions for future reference.

Qualifications:

  1. Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
  2. Strong knowledge of computer hardware, software, and operating systems.
  3. Familiarity with common productivity software, such as Microsoft Office 365.
  4. Ability to troubleshoot and resolve technical issues.
  5. Solid communication and interpersonal skills.
  6. Ability to work independently and as part of a team.
  7. Prior experience in IT support or customer service is a plus.