Business Process Expert
3 weeks ago
We are seeking a skilled Process Consultant to join our team. As a Process Consultant, you will design processes for global top-tier clients, working with a multi-cultural team of 20 people. Your tasks will include conducting interviews, defining future marketing processes, and evaluating current roles and responsibilities.
Key Responsibilities:
- Collaborate with cross-functional teams to design and implement process improvements.
- Conduct stakeholder interviews to gather information about current ways of working.
- Evaluate and redefine roles and responsibilities to integrate with new processes.
- Assess platform landscapes and implement or adapt platforms to support processes.
- Develop operational playbooks and presentations.
- Provide recommendations on process optimization and performance improvement.
About Us
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale. We work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.
We are part of the global VML network with over 30,000 employees across 150+ offices in 60+ markets. Our culture values connection, belonging, and the power of differences. We are committed to fostering an all-inclusive work environment that is both rewarding and career-forward.
Join us in our mission to deliver meaningful experiences that resonate in every action and interaction.
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