Customer Success Strategist

2 weeks ago

Copenhagen, Copenhagen, Denmark Contractbook Full time
About the Role

We are seeking a highly skilled Customer Success Strategist to join our team at Contractbook. As a key member of our customer success team, you will be responsible for driving value from day one, leading onboarding, renewals, and expansion efforts for our key customers.

You will own your own portfolio of key customers, including Novo Nordisk, EDC, Jyske Bank, Dansk Industry, and Danløn. Your primary goal will be to ensure these customers get the value they deserve while shaping our customer success strategy.

This is a unique opportunity to continue shaping customer success from a cost centre into a powerful revenue engine while contributing to the growth and innovation at Contractbook.

Key Responsibilities
  • Take ownership of your own customer portfolio, guiding them through the onboarding process and driving first value, adoption, expansion, and renewals.
  • Influence the direction and implementation of customer success at Contractbook, leveraging your experience and insights to contribute to the innovation and success of the team.
  • Help manage the team of CSMs, training, supporting, and helping others grow.
  • Work with the sales team to ensure a smooth handoff and alignment on customer needs.
  • Coordinate with customer support to resolve customer issues and improve the onboarding experience.
  • Collaborate with product leadership to align customer success with the product roadmap.
Requirements
  • 3+ years of experience within SaaS, focusing on owning revenue in the company, including areas like retention, upselling, and NDR growth.
  • Experience managing enterprise customers.
  • Capability of building and maintaining strong and long-term customer relationships focused on value creation, taking customers from onboarded to expanded, and engaging key clients effectively.
  • A commercial mindset and the ability to spot opportunities that expand the Contractbook footprint within the customer while adding value.
  • A passion for innovation and a desire to be part of a young organization that envisions a world where customer success, sales, and product are tightly aligned, contributing to the best possible customer experience.
What We Offer
  • Opportunity to work within a company that applauds innovation and thinking outside the box.
  • Chance to meet fantastic people in a truly international environment.
  • Possibility of working with some of the best companies from all over the world.
  • Opportunity to take part in the new era of contract management.
  • Chance to take ownership of projects and grow your customer success skills.

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