Senior Enterprise Customer Success Strategist

2 months ago


Copenhagen, Copenhagen, Denmark SAP SE Full time
Enterprise Customer Success Manager, Nordics

SAP is a leader in enterprise software and solutions, empowering companies to run better. As an Enterprise Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers.

Key Responsibilities:

  1. Act as a customer advocate within SAP, researching and sharing the external view of the customer.
  2. Influence and engage with customer and internal stakeholders around key customer success best practices.
  3. Link SAP solutions with customer business objectives and value-based outcomes.
  4. Develop long-term plans to achieve specific goals, aligned with SAP and the customer.
  5. Engage executive and board sponsors proactively in the account.
  6. Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives.
  7. Influence SAP sales teams and leaders to pursue deals strategically.
  8. Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal.

Requirements:

  1. 10+ years of experience in Sales or Consulting and/or Customer Success Management.
  2. Strong knowledge of the complete SAP offering.
  3. Experience with long-term planning of resources, technology, and account structure.
  4. Knowledge of financial, competitive, and regulatory environment.
  5. Understanding of cloud and on-premise software solutions.
  6. Experience with complex global transformation programs.
  7. Ability to manage in highly complex organizations and apply risk-mitigation strategies.

About SAP:

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Join SAP:

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.



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