Digital Business Optimization Manager

4 days ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

Pandora A/S is looking for a highly motivated and experienced Senior Data Insights Specialist to join our Data and Analytics department.

About the Department:

The Data and Analytics department consists of a Data Analyst, a Business Analyst, and a Product Manager working in an agile SAFe setup with daily Scrum ceremonies.

Job Responsibilities:

As a Senior Data Insights Specialist, you will gather business requirements and transform them into actionable insights using various tools (Adobe Analytics, Data Layer, Medallia, ContentSquare, Monetate...).

Key Responsibilities:

  • Improve site conversion and customer satisfaction by performing analyses and consolidating analytical and customer insights.
  • Identify customer pain-points and improvement opportunities.
  • Develop test conditions, drive, and participate in testing activities to validate requirements and ensure quality assurance and solution integrity.
  • Collaborate with main CX, Digital, eCommerce, Global Marketing, Markets colleagues to ensure the collection of business requirements/needs.

Requirements:

  • 3-5 years of relevant experience in areas such as Web Analytics, Digital Customer Experience, Customer Behaviour, A/B testing, Personalization, and/or similar.
  • Strong analytical skills and data-driven approach with solid commercial experience.
  • Stakeholder management skills and clear communication.
  • Experience with agile SAFe setup, working with a backlog, and user stories.
  • Understanding of tools like Datalayer Strategy, Adobe Analytics, Tealium iQ, and Tealium Event Stream is mandatory.
  • Experience with Web Optimization and Personalization via Monetate or a similar tool, and Voice Of Customer via Medallia or similar tool, is required.


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