Digital Business Optimization Manager
4 days ago
Pandora A/S is looking for a highly motivated and experienced Senior Data Insights Specialist to join our Data and Analytics department.
About the Department:
The Data and Analytics department consists of a Data Analyst, a Business Analyst, and a Product Manager working in an agile SAFe setup with daily Scrum ceremonies.
Job Responsibilities:
As a Senior Data Insights Specialist, you will gather business requirements and transform them into actionable insights using various tools (Adobe Analytics, Data Layer, Medallia, ContentSquare, Monetate...).
Key Responsibilities:
- Improve site conversion and customer satisfaction by performing analyses and consolidating analytical and customer insights.
- Identify customer pain-points and improvement opportunities.
- Develop test conditions, drive, and participate in testing activities to validate requirements and ensure quality assurance and solution integrity.
- Collaborate with main CX, Digital, eCommerce, Global Marketing, Markets colleagues to ensure the collection of business requirements/needs.
Requirements:
- 3-5 years of relevant experience in areas such as Web Analytics, Digital Customer Experience, Customer Behaviour, A/B testing, Personalization, and/or similar.
- Strong analytical skills and data-driven approach with solid commercial experience.
- Stakeholder management skills and clear communication.
- Experience with agile SAFe setup, working with a backlog, and user stories.
- Understanding of tools like Datalayer Strategy, Adobe Analytics, Tealium iQ, and Tealium Event Stream is mandatory.
- Experience with Web Optimization and Personalization via Monetate or a similar tool, and Voice Of Customer via Medallia or similar tool, is required.
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