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Technical Onboarding Specialist
1 week ago
We are looking for a skilled Technical Onboarding Specialist to join our team at SEDNA Systems Pte. Ltd. in Copenhagen.
In this role, you will lead multiple concurrent customer projects and travel internationally to work on-site with our customers.
As a key member of our team, you will play a pivotal role in delivering world-class onboarding to our customers.
About the Role:- Project Management: You will be responsible for planning and delivering multiple concurrent projects that see our customers successfully onboarded onto the Sedna platform.
- Stakeholder Coordination: You will act as the central liaison between executives, business users, technology teams, and support teams, facilitating functional and technical discussions and ensuring effective communication of project progress.
- Project Administration and Reporting: You will manage project governance and produce reports such as customer status reports, steering committee documentation, and internal reports on the state of your portfolio.
- You have 2+ years of experience in a project management role working across multiple projects simultaneously, or 4+ years of experience with customer support or delivery coordination.
- You have exposure in a customer-facing role where you've been responsible for managing and communicating with different stakeholders.
