Retention Team Lead
3 days ago
About This Role:
- Customer Champion: Lead our internal Customer Service team and manage an external customer service function, ensuring seamless performance-driven interactions with customers.
- Data-Driven Strategies: Plan and execute data-driven initiatives to reduce churn, focusing on customer-first solutions that drive loyalty and retention.
- Key Performance Metrics: Set, pursue, and monitor key metrics aligned with customer goals, staying up-to-date with the latest customer service KPIs.
- Automation and AI: Drive the use of automation and AI to create streamlined processes that solve customer pain points before they arise.
- Customer Journey Mapping: Collaborate with the Digital Customer Experience department to research customer behavior, create predictive models, and execute plans with your team and stakeholders.
- Innovation and Growth: Continuously seek ways to improve methods and expand responsibilities, embracing innovation and driving growth in customer retention.
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Customer Retention Expert
3 days ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeFlying Tiger Copenhagen is on the lookout for a seasoned Customer Retention Expert to join our team. As a key member of our customer service department, you will be responsible for leading our internal Customer Service team while also managing an external customer service function.
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Client Retention Manager
7 days ago
Copenhagen, Copenhagen, Denmark Dixa Full timeKey ResponsibilitiesThe Client Retention Manager will be responsible for serving as the voice of the customer within the organization, advocating for their needs, requirements, and feedback.You will work closely with internal teams to address customer concerns and deliver solutions.Proactively monitor customer health and engagement, identifying potential...
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Customer Retention Manager
3 days ago
Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full timeWe're not just another retailer—we're definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we're all about delivering a customer experience that keeps them coming back for more. We're on the lookout for someone who's ready to dive into the data, make meaningful connections, and keep our...
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Business Retention Specialist
6 days ago
Copenhagen, Copenhagen, Denmark Trustpilot, Inc. Full timeKey ResponsibilitiesWe are seeking a Business Retention Specialist to join our team. In this role, you will be responsible for maintaining and securing renewal rates of clients from the Benelux markets.What We OfferA competitive compensation package and bonus structure.A range of flexible working options to suit your needs.Opportunities for professional...
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Restaurant Team Lead Specialist
2 days ago
Copenhagen, Copenhagen, Denmark Recruitee Full timeWe are looking for a highly skilled and experienced Restaurant Manager to lead our Front of House team. As a key member of our management team, you will be responsible for the overall success of our FOH operations.Primary Responsibilities:Supervise the daily service and ensure that all aspects of FOH operations run smoothly.Develop and implement effective...
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Team Lead @ Marketing
2 days ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeDo you want to lead our Marketing Department? TrialSync is a pioneering health-tech startup transforming the clinical trial landscape. We empower patients by centralizing their health data, enabling them to participate in clinical trials, and driving recruitment themselves. Our platform optimizes trial design and execution, helping pharmaceutical companies...
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Lead Game Manager
21 hours ago
Copenhagen, Copenhagen, Denmark Tactile Games Aps Full timeTactile Games Aps is a leading gaming company that prides itself on fostering a collaborative and innovative work environment.We're seeking an exceptional Lead Game Manager to join our team and lead the development of our mobile casual games.About This RoleThis key leadership position involves overseeing all aspects of game development, from...
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Competency Lead Manager
7 days ago
Copenhagen, Copenhagen, Denmark LEGO Gruppe Full timeAt the LEGO Group, we are looking for a highly skilled Competency Lead to join our team. As a key member of our organization, you will be responsible for supporting and developing software engineers through regular coaching, mentoring sessions, and providing continuous feedback.Core ResponsibilitiesOwning the hiring, onboarding, and retention of diverse and...
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Customer Relationship Manager Lead
3 days ago
Copenhagen, Copenhagen, Denmark Medier Agency Full timeAbout the RoleWe are seeking a seasoned Customer Relationship Manager Lead to join our Country Manager team in Copenhagen. As a key member of our organization, you will be responsible for developing and executing strategic CRM programs aimed at enhancing customer relationships, driving revenue growth, and maximizing customer lifetime value.Main...
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Machine Learning Team Lead
4 hours ago
Copenhagen, Copenhagen, Denmark Languagewire AS Full timeLanguageWire is seeking an experienced Machine Learning Team Lead with expertise in product and API development to spearhead our AI/NLP initiatives.Does this role seem interesting? Yes? You should definitely read on The role you'll play In this critical role, the successful candidate will leverage advanced AI and NLP technologies to enhance our product...
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Team Lead
4 days ago
Copenhagen, Copenhagen, Denmark Dalux Full timeDalux is growing and growing fast - and we want you to take part in our continued success Your new role The Team Lead plays a central role in Dalux product development and is responsible for running their own team. This is not a people management position, but think of it rather as Project Manager and Lead Developer rolled into one. Each team is assigned...
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Team Lead
1 day ago
Copenhagen, Copenhagen, Denmark MakesYouLocal Full timeAre you passionate about motivating & leading a team? We are looking for an experienced profile to join us at our office in Copenhagen, ØsterbroWe are looking for a dynamic Team Lead to manage our Danish team consisting of E-commerce assistants & E-commerce Managers. If you want to join the world of E-commerce, love employee development and have great...
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Engineering Team Lead
21 hours ago
Copenhagen, Copenhagen, Denmark Pandora AS Full timeWe are seeking an Engineering Team Lead to join Pandora A/S, leading engineering initiatives across our e-commerce platforms. This role requires a deep understanding of microservice ecosystems, API-first, cloud-native, headless applications and architectures.About the Role: The successful candidate will have a proven track record bringing teams together and...
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Digital Marketplace Lead
6 days ago
Copenhagen, Copenhagen, Denmark Vivino, Inc. Full timeVivino is a pioneering brand with a significant presence in the wine industry, boasting a vast community of wine enthusiasts who trust us as the most authoritative wine database and community worldwide. As a Senior Product Manager at Vivino, you will have the opportunity to shape the future of our e-commerce platform and marketplace, leveraging your...
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Team Lead Sales
3 days ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timeAre you driven by a passion for sales, sustainability, and the exciting world of children's lifestyle products? LIEWOOD, an internationally acclaimed brand headquartered in Copenhagen, is on the lookout for a driven Team Lead to play a pivotal role across European markets. In this role, you'll have the chance to shape the future of Liewood and lead a...
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Global Brand Experience Lead
7 days ago
Copenhagen, Copenhagen, Denmark Pandora AS Full time**About Pandora A/S:**Pandora is a leading jewelry brand that specializes in designing, crafting, and marketing high-quality jewelry made from recycled silver and gold. Our mission is to inspire self-expression and allow people to share their stories and passions through meaningful jewelry.Job Description:This role will focus on developing and executing a...
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DevOps Team Lead
4 days ago
Copenhagen, Copenhagen, Denmark Dalux Full timeDalux is growing and growing fast - and we want you to take part in our continued success Your new role Being our new DevOps Team Lead, you will be an essential part in enhancing the developer experience and our productivity as we scale up. You will be leading the team in building and maintaining our CI/CD pipelines as well as spreading best practices of...
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Software Team Lead
7 days ago
Copenhagen, Copenhagen, Denmark Roman Health Pharmacy LLC Full timeCompany OverviewRoman Health Pharmacy LLC is a leading provider of healthcare solutions, dedicated to improving the lives of our customers. We are passionate about delivering innovative products and services that meet the evolving needs of the healthcare industry.Job DescriptionWe are seeking an experienced Software Team Lead to join our team. As a key...
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Technical Team Lead
7 days ago
Copenhagen, Copenhagen, Denmark E Conomic Full timeAbout the JobAt E Conomic, we are seeking a skilled Technical Team Lead to join our team. As a Technical Team Lead, you will play a key role in guiding and developing our Design System and Frontend teams.Your primary focus will be on growing and developing your people, working closely with UX and PMs to ensure your teams deliver critical core services to...
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Customer Retention Director
7 days ago
Copenhagen, Copenhagen, Denmark IT Minds Full timeAbout VML MAP We are a global network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. As a result, we foster an all-inclusive work environment that is both rewarding and career-forward. The Opportunity You will lead a dedicated team...