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Support Team Lead

7 days ago

Copenhagen, Copenhagen, Denmark SOUNDBOKS Full time
Role Overview
SOUNDBOKS is an innovative audio tech company and lifestyle brand looking for a seasoned professional to lead our Customer Support team. As our Head of Customer Support, you'll be responsible for fostering a culture of collaboration, accountability, and fun within the team. Your role will be to create a supportive environment that enables the team to thrive, grow, and deliver exceptional service to our customers.

Main Responsibilities
  1. Develop and implement strategies to drive service quality and growth.
  2. Lead the team by example, fostering a positive team culture that encourages collaboration and growth.
  3. Provide hands-on support and mentorship to help team members accelerate their performance.
  4. Use data insights to refine customer support procedures and maintain high levels of efficiency and satisfaction.
  5. Cross-functionally collaborate with teams to ensure alignment of customer support strategies with commercial goals.