Service Line Specialist
2 weeks ago
We are seeking a highly skilled Service Line Specialist to join our team at Cognizant. As a key member of our ServiceNow Business Group, you will play a critical role in driving growth and customer satisfaction.
Key Responsibilities- Develop and maintain strong relationships with existing customers to identify opportunities for upselling, cross-selling, and expanding our services.
- Proactively engage with customers to understand their changing needs and challenges, positioning the value of our services to meet their specific requirements and objectives.
- Build and maintain a strong sales pipeline by continually developing relationships and customer engagement, adding new opportunities, and leveraging events to extend the customer network.
- Actively collaborate with the marketing team to align with the overall company strategy and ensure the success of different initiatives.
- Exceed customer expectations at all stages of the relationship, from sales to demonstrations and workshops, ensuring active listening, effective negotiation, and clear communication.
- Develop and implement strategies to drive upsell and cross-sell opportunities within the existing client base, meeting and exceeding established objectives outlined in your SIP.
To succeed in this role, you will need:
- Selling Cloud solutions to Direct Customers and System Integrators, preferably in the ServiceNow ecosystem.
- Develop and utilize professional account management tools and follow-up procedures.
- Represent a high growth firm with the finest reputation and great success stories.
- Customer-focused with strong technical knowledge.
- Experience working with large Service Integrators.
Cognizant is a leading global professional services company that helps clients modernize technology, reimagine processes, and transform experiences. We are dedicated to making a lasting impact and improving everyday life.
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Service Line Specialist
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