Customer Success Associate
2 weeks ago
Welcome to Plecto
We're a cutting-edge SaaS company based in Aarhus, Denmark, with colleagues in Warsaw and Guatemala. We're passionate about creating innovative software that makes data visualization and employee motivation a breeze.
Our Goal
We aim to create the world's no 1. Performance platform, helping businesses and individuals alike to make informed decisions and achieve their goals.
The Job
We're looking for a Junior Product Expert who will become the face of our company, interacting with customers on a daily basis and guiding them on Dashboards, performance, and KPIs.
Your Main Responsibilities
- Plecto Guru: Become the ultimate Plecto expert, knowing everything about our platform's features and capabilities.
- Client Success: Help customers set up their Plecto accounts and keep them growing strong.
- Best Practices: Show customers and prospects how to make the most of Plecto like a pro.
- Meetings and Calls: Join and lead meetings with customers and prospects, answering questions about Plecto, SQL, or APIs like a boss.
- Feedback Loop: Chat with customers to get their feedback, understand their needs, and keep them in the loop with product updates and cool new features.
- Account Management: Be the bridge between our customers and internal teams, making sure their needs are met and any issues get fixed fast.
Who We Need
You are motivated, positive, and passionate about software combined with a customer-centric approach.
- Fast Track: Thrive in a fast-paced, ever-changing environment with a proactive and problem-solving mindset.
- Relationship Builder: Awesome at building relationships and putting customers first.
- Code Master: Have the technical skills and keen eye for detail needed to troubleshoot and implement solutions like a pro.
- Tech Translator: Can explain complex tech concepts to everyone, from newbies to tech gurus.
- Lingua Franca: Fluent in English, both spoken and written. Bonus points if you speak Danish, but it's not a deal-breaker
What We Offer
We provide great flexibility, opportunity for career development and progression, and a young and diverse international team of professionals representing 12 different nationalities. At Plecto we celebrate diversity and are committed to creating an inclusive environment for everyone.
We have a social workplace where we love getting together for fun and games, and where we truly enjoy working together. Delicious lunch, free snacks and drinks are also provided.
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