Customer Success Manager Lead
5 days ago
We are seeking a seasoned Customer Success Manager to join our CX team at Neurons. As a key member of our team, you will be responsible for driving customer growth, health, and success throughout their lifecycle.
Your primary objective will be to promptly respond to and oversee pipeline, engagements, health, and risk alerts through our key tools, programs, and insights. You will also proactively strategize for all client engagements, build and maintain strong relationships with key stakeholders within the client organization to identify opportunities and reduce churn risk.
Key Responsibilities:
- End-to-end responsibility for assigned customers' health and success throughout their lifecycle
- Promptly respond to and supervise pipeline, engagements, health, and risk alerts through key tools, programs, and insights
- Proactively strategize for all client engagements, build and maintain strong relationships with key stakeholders within the client organization to identify opportunities and reduce churn risk
- Monitor clients' usage of our products/services and provide guidance on how they can maximize value
- Effectively handle and address customer issues both general and individual
- Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals
- Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback
- Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe
- Provide customers with onboarding and continuous training in how to get the most value out of Neurons' services
- Ensure the overall health of your portfolio and make sure dormant customers are reactivated
- Take part in cross-departmental initiatives
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