Customer Experience Officer

2 weeks ago


Copenhagen, Copenhagen, Denmark Polestar Full time

Jobbeskrivelse

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Polestar søger en dedikeret Kundeservice Specialist til at skabe exceptionelle oplevelser for vores kunder. I rollen arbejder du direkte med vores kunder og samarbejdspartnere, hvor dit mål er at sikre, at kunderne får den hjælp og information de har brug for.

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Ansvarsområdet:

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I rollen som Kundeservice Specialist vil du være ansvarlig for at:

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  1. ">
  2. Interagere med kunder gennem forskellige kanaler (telefon, chat, e-mail) - både indgående og udgående. ">
  3. Yde support og assistance til kunder ved at koordinere vejhjælps-sager gennem Polestars kanaler og servicenetværk. ">
  4. Repræsentere Polestar på planlagte kunde-events. ">
  5. Håndtere alle kundeaktiviteter rettidigt og i overensstemmelse med globale KPI'er. ">
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Krav:

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Vi søger dig, hvis du har mere end seks måneders erfaring i en rolle med fokus på kundeservice. Du skal være metodisk og tryg ved at arbejde på digitale platforme.

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Oplevelsen fra jobbet:

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Denne rolle giver dig mulighed for at udvikle dine færdigheder indenfor kundeservice og dele din passion for den gode kundeoplevelse med andre kollegaer. Vi tilbyder en god fast grundløn inklusive pensionsordning, internetabonnement og en god kantineordning.



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