Customer Service Representative with Norwegian or Swedish Language Skills

2 months ago


København NV, Denmark RS Group plc Full time

About the Role:

We are seeking a highly skilled Customer Service Executive with fluent Norwegian or Swedish language skills to join our team at RS Group plc. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving excellence in key performance indicators (KPIs), and supporting our sales operations.

Key Responsibilities:

  • Drive excellence in KPI performance across live chat, email, and telephone interactions
  • Deliver a premium customer experience in the local language to enhance our Net Promoter Score (NPS)
  • Support sales operations by creating smaller quotes for quick wins and providing unwavering support for sales campaigns

Requirements:

  • Experience in working with customers
  • Fluent level of Norwegian or Swedish and communicative level of English
  • Experience in working in SAP will be an advantage
  • Willing to learn and can-do attitude
  • Team player

About RS:

At RS, we've been solving engineering problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose is to make amazing happen for a better world. We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

What We Offer:

  • Investment in your development and wellbeing
  • A diverse and inclusive culture
  • Opportunities for growth and advancement

Join Our Team:

We're looking for people like you, who are curious, like to do things differently, and have empathy. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.



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