Technical Support Specialist
18 hours ago
Job Overview
The position of Technical Support Engineer is a critical role within our organization, involving the support of Danish, Swedish, and Norwegian customers, as well as the sales organization with technical and logistic issues.
Main Responsibilities
- Support customer inquiries regarding HW, SW, and Services for the entire portfolio sold in DK, SE, and NO.
- Provide high-level technical insight and general support topics to customers.
- Act as the customer's internal ambassador.
- Maintain a deep understanding of the DSO's value chain and the connection between SW, Service solutions, and HW electricity Meters.
Key Tasks
- Responsible for the order process from A-Z, including configuration, delivery, and follow-up.
- Active participation in presales activities.
- Stay up-to-date on order handling, forecasts, prices, units, and other relevant information.
- Fulfillment of logistics and delivery tasks.
- Maintenance of good progress and follow-up on customer activities, including Service Now tickets and CRM updates.
- Participation in online customer meetings, with occasional on-site meetings.
Success Criteria
- Ensure the order process is secure from A-Z.
- Act as a trusted internal ambassador for customers.
- Demonstrate teamwork and collaboration skills.
Required Profile
- Experience and insights from the Energy Industry, specifically DSO-related.
- Production and logistic understanding.
- Years of experience in customer support.
- Experience working in a complex international environment.
Desired Skills
- Skilled in electrotechnical theory and grid understanding.
- Microsoft Office skills at a high level.
- Danish as a native language.
- Technical English at a high level, with both written and spoken proficiency.
- Understanding of the Scandinavian languages (SE, NO).
Personal Qualities
- Strong communication skills and the ability to represent projects in challenging situations.
- Excellent relationship-building skills.
- Customer-oriented approach.
- Strong team player dedicated to personal development.
- Thriving in an international environment.
- Curious and enjoy coming up with new ideas and taking responsibility.
- Proven problem-solving and decision-making skills.
- Approachable, positive, and easy to work with.
Education
- A relevant education, such as Export or IT Engineer.
-
Technical Support Specialist
4 weeks ago
København Huse, Denmark MatchMaker AS Full timeJob OverviewThis is an exciting opportunity to join our team as a Technical Support Engineer in Denmark, where you will be responsible for supporting Scandinavian customers and the sales organization with technical, support, and logistic issues.Key ResponsibilitiesProvide technical support to customers in Denmark, Sweden, Norway, and Iceland, ensuring timely...
-
Technical Support Specialist
1 month ago
København Huse, Denmark MatchMaker AS Full timeJob OverviewWe are seeking a highly skilled Technical Support Engineer to join our team in Denmark. As a Technical Support Engineer, you will be responsible for providing technical support to our Scandinavian customers and the sales organization.Key ResponsibilitiesProvide technical support to customers on our entire portfolio sold in DK/SE/NO regarding HW,...
-
Technical Support Specialist
2 weeks ago
København Huse, Denmark MatchMaker AS Full timeJob OverviewThe Technical Support Engineer will be responsible for providing technical support to Scandinavian customers and the sales organization. The ideal candidate will have experience in the energy industry, particularly in the DSO (Distribution System Operator) segment.Key ResponsibilitiesProvide technical support to customers on the entire portfolio...
-
Technical Support Engineer
2 months ago
København Huse, Denmark MatchMaker AS Full timeThe position Job overall purpose As a Technical Support Engineer your main task will be to support mainly the Danish – but also the Scandinavian (DK/SE/NO) customers and to support the sales organization with technical and logistic issues Key areas of responsibility Customer support on the entire portfolio sold in DK/SE/NO regarding HW, SW and...
-
Technical Product Specialist
3 weeks ago
København, Denmark Agillic Ltd. Full timeABOUT THE JOB The Technical Product Specialist is responsible for handling support-related client questions, comments, and complaints regarding the configuration and support of the Agillic Platform. This includes troubleshooting, technical investigation, and best practice recommendations. Act as the supporting role for Agillic’s clients and partners in...
-
Global Technical Customer Support Manager
1 month ago
København, Denmark Kassow Robots ApS. Full timeGlobal Technical Customer Support Manager Full-time Kassow Robots is a dynamic player in the robotics industry, building and developing a unique range of collaborative robot arms. We are searching for a highly skilled Global Technical Customer Support Manager with a proven track record in Quality Management, Quality Control, and Assurance. Role Description ...
-
Customer Support Specialist
3 days ago
København, Denmark Driversnote ApS Full timeHej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, but we do! - so we try to remove this tedious work and make our customers’ lives simpler by saving them both time and money. Our primary markets...
-
Technical Services Specialist
3 weeks ago
København, Denmark Getinge Full timeTechnical Services Specialist (m/f/d) Date: Oct 10, 2024 Location: Copenhagen, DK Company: Getinge IT Solutions ApS Remote Work: 3-5 days With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more...
-
QA & Support Specialist
2 months ago
København, Denmark Teton.ai Aps Full timeQuality Assurance Full-time Copenhagen, DK Teton is building AI technology that empowers nurses and frontline care staff to deliver more effective care with less stress. Our solution helps hospitals and care homes maintain critical care standards and patient safety, addressing the global nursing shortage with innovative AI tools. At Teton, we operate...
-
Customer Support Specialist
3 days ago
København, Denmark MeetFrank Full timeHelp revolutionize the hospitality industry by empowering restaurateurs with an all-in-one Guest Experience Management platform. Superb empowers the new generation of restaurateurs by providing a smarter way of working and using data to offer personalized guest experiences. Superb's all-in-one platform integrates reservations, POS, payments, and guest data,...
-
Technical Support Engineer
2 months ago
København, Denmark Ordrestyring.dk Full timeJob Description As a Technical Support Engineer within Ordrestyring and HVD Group, you will be an integral part of HVD Group and Ordrestyrings Technical Services team. You will be providing expert guidance to peer internal groups, cultivating industry knowledge, and actively shaping the product to meet quality standards. Your position within our...
-
Principal Formulation and Process Specialist
4 weeks ago
København Huse, Denmark Black Swans Exist ApS Full timeJob Title: Principal Drug Product Formulation and Process Specialist – Solid Dosage FormsCopenhagenJob Summary:The Drug Product Formulation and Process Specialist will focus on the formulation and process development for solid dosage forms of Live Biotherapeutic Products (LBPs). This role involves close collaboration with Research, Quality, and Regulatory...
-
Technical Customer Support Representative
2 months ago
København, Denmark Onomondo Full timeIf you are looking to take the next step into Customer Support and interested in solving complex customer cases, then this role is for you and you should join us at Onomondo! Onomondo is a series A scale-up (21M EUR) that provides a cloud-native connectivity platform for the IoT industry. Our mission is to simplify and accelerate IoT adoption by providing...
-
Principal Formulation and Process Specialist
2 weeks ago
København Huse, Denmark Black Swans Exist ApS Full timeAbout the RoleThe Drug Product Formulation and Process Specialist will be responsible for the formulation and process development of solid dosage forms of Live Biotherapeutic Products (LBPs). This role involves close collaboration with Research, Quality, and Regulatory teams to ensure the successful development and production of high-quality solid dosage...
-
Support Services Analyst
4 weeks ago
København Huse, Denmark Deltek Full timeWork LocationCopenhagen, DenmarkAuto req ID9300BRCompany OverviewDeltek is a leading provider of software and information solutions for project-based businesses. Our mission is to empower organizations to achieve their goals through innovative technology and exceptional customer service.Job SummaryWe are seeking a highly skilled Support Services Analyst to...
-
København Huse, Denmark Black Swans Exist ApS Full timeCopenhagen Position Summary : The Drug Product Formulation and Process Specialist will focus on the formulation and process development for solid dosage forms of Live Biotherapeutic Products (LBPs). This role involves close collaboration with Research, Quality, and Regulatory teams to ensure the successful development and production of high-quality solid...
-
Technical Account Manager, Enterprise Support
3 weeks ago
København, Denmark Amazon Full timeTechnical Account Manager, Enterprise Support (ASEAN) As a Technical Account Manager, you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting, and leadership...
-
København, Denmark Mosaec Full timeHeadquarters: Copenhagen, DenmarkURL: Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation – so we try to remove this tedious work and make our customers’ lives simpler by saving them both time...
-
København, Denmark Amazon Full timeTechnical Account Manager, AWS Enterprise Support An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’...
-
Customer Support Specialist
3 days ago
København, Denmark Music Tribe Full timeCompany Description Amplify Your Passion, Define Your Sound TC Electronic is where passion meets sound. Since 1976, we've dedicated ourselves to creating the tools that empower your musical journey. With our award-winning gear, your creativity knows no bounds. Our innovation and commitment to quality are recognized worldwide, serving as the foundation of...