Technical Support Specialist

1 month ago


København Huse, Denmark MatchMaker AS Full time

Job Overview

The position of Technical Support Engineer is a critical role within our organization, involving the support of Danish, Swedish, and Norwegian customers, as well as the sales organization with technical and logistic issues.

Main Responsibilities

  • Support customer inquiries regarding HW, SW, and Services for the entire portfolio sold in DK, SE, and NO.
  • Provide high-level technical insight and general support topics to customers.
  • Act as the customer's internal ambassador.
  • Maintain a deep understanding of the DSO's value chain and the connection between SW, Service solutions, and HW electricity Meters.

Key Tasks

  • Responsible for the order process from A-Z, including configuration, delivery, and follow-up.
  • Active participation in presales activities.
  • Stay up-to-date on order handling, forecasts, prices, units, and other relevant information.
  • Fulfillment of logistics and delivery tasks.
  • Maintenance of good progress and follow-up on customer activities, including Service Now tickets and CRM updates.
  • Participation in online customer meetings, with occasional on-site meetings.

Success Criteria

  • Ensure the order process is secure from A-Z.
  • Act as a trusted internal ambassador for customers.
  • Demonstrate teamwork and collaboration skills.

Required Profile

  • Experience and insights from the Energy Industry, specifically DSO-related.
  • Production and logistic understanding.
  • Years of experience in customer support.
  • Experience working in a complex international environment.

Desired Skills

  • Skilled in electrotechnical theory and grid understanding.
  • Microsoft Office skills at a high level.
  • Danish as a native language.
  • Technical English at a high level, with both written and spoken proficiency.
  • Understanding of the Scandinavian languages (SE, NO).

Personal Qualities

  • Strong communication skills and the ability to represent projects in challenging situations.
  • Excellent relationship-building skills.
  • Customer-oriented approach.
  • Strong team player dedicated to personal development.
  • Thriving in an international environment.
  • Curious and enjoy coming up with new ideas and taking responsibility.
  • Proven problem-solving and decision-making skills.
  • Approachable, positive, and easy to work with.

Education

  • A relevant education, such as Export or IT Engineer.


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