Customer Service Representative with Norwegian or Swedish Language Skills

2 weeks ago


København NV, Denmark RS Group plc Full time

Customer Service Excellence in Norwegian or Swedish

At RS, we're committed to delivering exceptional customer experiences. As a Customer Service Executive with Norwegian or Swedish language skills, you'll play a pivotal role in enhancing our Net Promoter Score (NPS) by providing premium customer service in the local language.

Your Key Responsibilities:

  • Drive excellence in KPI performance across live chat, email, and telephone interactions
  • Deliver a premium customer experience in the local language
  • Support sales operations by amplifying our capacity for smaller quotes and upselling

What We're Looking For:

  • Experience in working with customers
  • Fluent level of Norwegian or Swedish and communicative level of English
  • Experience in working in SAP will be an advantage
  • Willingness to learn and a can-do attitude
  • Team player

About RS:

At RS, we've been solving engineering problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, who are curious about things, like doing things differently and in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.

We'll invest in your development and wellbeing, because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social, and Governance (ESG) action plan is at the heart of everything we do.

Come and join us – and we'll help you to think big, do more, and unleash your brilliance, so you do amazing things too.



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