Customer Service Representative

2 weeks ago


København NV, Denmark RS Group plc Full time

Customer Service Representative

At RS, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, driving excellence in our KPI performance, and supporting our sales operations.

Key Responsibilities:

  • Drive excellence in our KPI performance across live chat, e-mail, and telephone interactions
  • Deliver a premium customer experience in the local language to enhance our Net Promoter Score (NPS)
  • Support our sales operations by amplifying our capacity for smaller quotes, mastering the art of upselling, and providing unwavering support for local campaigns

Requirements:

  • Experience in working with customers
  • Fluent level of Danish language and at least communicative level of English language
  • Experience in working in SAP will be an advantage
  • Willing to learn and can-do attitude
  • Team player

About RS:

At RS, we've been solving engineering problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.

We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.



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